Main project is converting form Siebel to Salesforce in multiple call centers. Anyone that has prior Siebel to Salesforce migration experience would be highly desired.
We are seeking a Cloud Professional to work with the business process and development teams to design, implement and deploy Cloud applications to several call centers in a wide variety of internal call cents at the enterprise level. Candidates for this role should possess knowledge of application, data migration and integration capabilities. Additionally, the candidate should have the ability to uncover business requirements, develop a technical strategy and be able to create and effectively demonstrate solutions that address customer requirements. Candidates should have an understanding of Call Centers, Contact Centers or Delivery Centers.
Candidates should have an understanding of key operational metrics and performance indicators used to manage a Customer Support environment. Candidates should possess knowledge of the relationship between a Customer Support environment and other Business units such as Sales, or Back-Office. Candidates should have knowledge of one or more key technology enablers used within a Customer Support environment such as Computer Telephony Integration, Portal self-service, Knowledge or Case Management.
A professional at this position level has the following responsibilities:
-Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
-Understands the strategic direction set by senior management as it relates to team goals.
-Uses considerable judgment to determine solution and seeks guidance on complex problems
-Determines methods and procedures on new assignments with guidance.
Bachelor's Degree
- Salesforce Cloud project management experience interacting with senior leaders
- Experience driving full systems implementation from implementation planning to development from initial business analysis, requirements gathering, development, architecture design, installation and configuration, integration efforts and ongoing support to end-users
- Highly accomplished presenter able to garner commitment from all internal users
- Skilled at using data to understand members and drive business priorities
- Change management experience that includes defining scope of a project, introducing the project management process and winning the buy-in of an organization's management and employee