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Salesforce Delivery Manager is a key leadership role responsible for driving the successful implementation and enhancement of Salesforce solutions across the organization. This role leads project planning, execution, and delivery-ensuring initiatives are completed on time, within scope, and on budget. Working closely with stakeholders, cross-functional teams, and third-party vendors, this individual ensures that Salesforce solutions generate measurable business value and enhance customer success.
> Key Responsibilities Project Planning & Delivery- Oversee the end-to-end lifecycle of Salesforce initiatives, including project planning, budgeting, resourcing, and execution.
- Partner with business teams to develop business cases and define project scope, goals, and success metrics.
- Lead all phases of delivery-requirements gathering, solution design, testing, deployment, and post-go-live support.
- Expand the company's capabilities by integrating AI technologies across the CRM landscape.
Team & Stakeholder Management- Lead cross-functional teams including Salesforce developers, administrators, business analysts, and external consultants.
- Act as the central point of contact for internal stakeholders, aligning expectations with project outcomes.
- Foster seamless communication between project teams and executive leadership.
Risk & Issue Management- Identify, track, and manage project risks, issues, and dependencies.
- Create contingency plans to minimize risk and ensure project milestones are achieved.
- Maintain strong quality assurance practices to ensure technical and business requirements are met.
Salesforce Solutions & Technical Expertise- Serve as a subject matter expert across Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.).
- Collaborate with solution architects to ensure scalable and future-proof design decisions.
- Stay current on Salesforce platform updates and proactively identify opportunities for enhancement and optimization.
Budget & Resource Management- Monitor project budgets, forecasts, and resource allocations for efficiency and accuracy.
- Ensure projects are adequately staffed and deliver ROI.
- Manage financial aspects including invoicing, budget tracking, and vendor negotiations.
Reporting & Performance Tracking- Provide regular project updates and performance reports to stakeholders and leadership.
- Track KPIs and milestones to ensure each initiative meets strategic business goals.
- Use metrics to continuously improve project delivery standards.
Vendor & Partner Management- Oversee relationships with Salesforce partners, consultants, and technology vendors.
- Align vendor services and deliverables with internal timelines and expectations.
- Negotiate contracts and manage service-level agreements (SLAs).
Key Skills & Qualifications Education- Bachelor's degree in Computer Science, Business Administration, or related field.
- Salesforce certifications (e.g., Administrator, Consultant, Project Manager) are preferred.
Experience- 5+ years of experience managing Salesforce projects, including successful enterprise-level deployments.
- Proven experience managing cross-functional teams and working within matrixed organizations.
- Experience coordinating with offshore DevOps or development teams.
Salesforce & Technical Proficiency- Deep understanding of Salesforce architecture and platform capabilities.
- Strong background in customizations, integrations, and data migrations across multiple Salesforce modules.
- Familiarity with tools such as JIRA, Confluence, and other PM software.
Leadership & Communication- Ability to lead and inspire cross-functional teams.
- Strong communication skills for both technical and non-technical audiences.
- Adept at managing up, across, and down the organization.
Additional Competencies- Strong attention to detail and multitasking skills.
- Adaptability in fast-paced and evolving environments.
- Knowledge of change management, training, and user adoption best practices.
- Experience in or with Salesforce consulting partners is a plus.
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