Salesforce CRM Operations Manager

Responsibilities:

• Collaborate with a diverse set of stakeholders to understand their needs and then work with Salesforce Product/Engineering to design, build and deploy solutions
• Become a subject matter expert in the systems you have responsibility for, holding office hours, mentoring others on the uses of it and writing documentation on best practices
• Communicate prioritization decisions and project progress via updates, presentations and docs, including roadmaps, and answer urgent questions from senior leadership when required
• Deliver change management process across communication, training and support for our partner teams (including e.g. troubleshooting assistance)
• Manage your own roadmap by identifying new project opportunities and proposing prioritization within existing requests
• Work with Engineering and Analytics to automate repetitive operational tasks such as candidate pipelines and data processing
• Skillfully navigate multiple competing priorities, managing expectations, foreseeing obstacles, acting proactively and influencing resourcing decisions

Skills

• 8+years of work experience with increasing responsibility in a technology or consulting environment
• Bachelor's Degree or equivalent; Masters a plus
• Experience managing and executing large cross-functional projects in the technology / operational space; knowledge of Salesforce is critical; knowledge of similar CRM tools is a plus (Telecom Experience an added advantage)
• Hands-on experience of onboarding teams, including training and technical support
• Analytical toolkit - Modeling and data manipulation in Excel is critical
• Experience running prioritization processes, building roadmaps, writing project plans and business cases, and conducting tooling roll-outs
• Confidence, resilience, creativity and self-sufficiency in solving problems yourself
• Exceptional collaborator and influencer with the ability to work across functions and geographies and with partners at differing levels of seniority
• Excellent written and oral communication skills