Job Title: Salesforce BA/Admin
Location: Cupertino, CA
Mode of employment: Full-Time
About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE'RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
Brief Summary of Role:
Salesforce Admins form the technical foundation of our delivery teams. They are primarily responsible for completing tasks that require Administrative skills such as troubleshooting, enhancements, support as well as new configurations. Our openings provide an excellent opportunity for those looking to get into the cloud computing space to participate on one of our many innovative cloud adoption projects at high-profile clients.
Responsibilities:
- Serve as primary system administrator for the Salesforce environment especially for the Production.
- Primary point of contact for the Salesforce Customer Success team. Establish, monitor and drive action planning and execution for production org performance and health metrics
- Manage the security in production and full sandboxes to align with organization's security and compliance requirements. This includes enabling and monitoring SSO and BYOK, access reviews, security settings and implement additional security measures if necessary
- Explore and test new platform specific features as part of Salesforce product release upgrades
- Manage installation of the AppExchange apps in Production and on full SandBoxes
- Manage storage, system clean up and data archiving
- Create and maintain the technical guidelines and documentation at the platform level including metadata dictionary
- Assist in analysis of Salesforce license usage and cost optimization
- Assist DevOps in establishing business continuity planning and help in implementing system backup and recovery processes
- Assist DevOps in release deployment process and sandbox management
- Assist in troubleshooting issues related to Salesforce platform in the areas of security, performance, access and user administration especially the ones with elevated access
- Coordinate with the Admins and Developers and grow the Salesforce skill set across the organization.
Skills Required:
- 5+ years of experience in administering or supporting Salesforce cloud environments
- Demonstrate knowledge of Salesforce platform-specific administration, security model, metadata management, Salesforce DX and equivalent tools
- Highly organized with a laser focus on even the smallest details
- Strong relationship and facilitation skills both within diverse engineering and global cross-functional organizations
- Highly driven, results-focused achiever with creative problem solving and critical thinking abilities who can inspire action and collaboration
- Demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
- Must have : BS/BA plus 2+ years of relevant experience
- Nice to have : Salesforce Administrator certification, Platform Developer or App Builder Certification
- This is an Onsite role and require a travel of 3 days to office,
- This role is not eligible for Visa Sponsorship
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.