The
Salesforce Administrator is responsible for managing and optimizing the our Salesforce platform to support our sales', service, installation, and customer support teams. This role will ensure the data integrity and system functionality are maintained while identifying opportunities for process improvements to drive business success.
Duties and Responsibilities - System Management and Maintenance
- Administer and maintain the Salesforce platform (and integrations), ensuring system efficiency and data integrity
- Manage user accounts, including setting up new users, roles, profiles, and permissions
- Monitor system performance and troubleshoot technical issues as they arise
- Data Management
- Perform regular data audits and maintenance to ensure data accuracy and completeness
- Oversee data import/export processes and manage data migration activities
- Process Improvement
- Identify and implement system enhancements and process automations to improve user experience and business operations
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Training and Support
- Provide training and support to Salesforce users to enhance their understanding and use of the platform; effectively communicate changes and best practices
- Develop and maintain user documentation and training materials
- Reporting and Analytics
- Create and manage customer reports, dashboards, and analytics to provide insights into business performance
- Work with management to develop strategic reporting and metrics
- Security and Compliance
- Ensure compliance with security policies and procedures; manage data security and access controls in collaboration with IT as needed
- Stay informed about Salesforce updates and best practices to maintain a secure and efficient system
Skills and Specifications - Proficient in Salesforce administration, including user management, data management, and system configuration
- Strong analytical skills and ability to create reports and dashboards that provide actionable insights
- Excellent problem-solving skills and attention to detail
- Effective communication and training skills to support users and stakeholders
- Knowledge of Salesforce best practices, security protocols, and compliance standards
- Ability to work collaboratively and manage multiple projects simultaneously
- Ability to work in a fast-paced environment with changing priorities to meet project deadlines while maintaining a high degree of accuracy
- Familiarity with Salesforce integrations and third-party applications
Education and Qualification - Bachelor's Degree
- Minimum of 5 Years' Experience in Salesforce Administration