Salesforce Administrator

About Us:

ImageTrend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together.

Description: Under the direction of the Director of Enterprise Application, the Salesforce Administrator will configure, maintain, and continuously improve ImageTrend's Salesforce CRM platform, serving as a critical cross-functional systems operator. This role will be at the center of how Sales, Marketing, and Finance teams leverage tools, data, and processes to drive growth in the public safety and healthcare SaaS space.

This role will also support the surrounding ecosystem of business applications-including CPQ, marketing automation, and billing tools-ensuring seamless integration and optimization across departments. The Salesforce Administrator will be responsible for understanding and improving user experience, automating processes, and creating scalable solutions that enhance operational efficiency and support ImageTrend's long-term objectives.

What You'll Do:
Provide CRM administration support, including work to configure, support, maintain, and enhance Salesforce Sales & Service Cloud instances
Manage user accounts, roles, profiles, permission sets, workflows, automations (Flows), custom objects, fields, reports, and dashboards
Serve as a key point of contact for internal Salesforce-related questions, troubleshooting, and training
Partner with Sales, Revenue Operations, Customer Success and other cross-functional teams as needed to improve pipeline visibility, forecasting, and account management workflows
Support integration and accurate data flow between Salesforce and adjacent systems such as DealHub or other integrated tools in the tech stack
Handle cross-functional application management, including administering and supporting related business applications, including DealHub CPQ, Gong, ZoomInfo, Hubspot, MS Business Central, NetSuite, VersaPay and other tools as applicable
Lead or support small-scale and special projects to enhance integrations, eliminate manual handoffs, and automate business processes
Collaborate with cross-functional stakeholders to gather requirements, build solutions, and drive adoption across teams
Create and maintain documentation for systems, processes, and training materials
Assist as needed to address system upgrades, troubleshoot integrations, or developing custom solutions based on changing business needs
Travel to orientation, industry or company events, or onsite meetings as required.
Perform additional duties or tasks assigned.

Requirements:
Degree in Information Systems, Business, or a related field, or equivalent combination of education and relevant experience
Salesforce Admin Certification, preferably Advanced Admin or Platform App Builder certifications
Proven professional Salesforce administration experience, preferably in a high-growth SaaS environment
Experience with Salesforce Sales Cloud and Service Cloud
Experience with Salesforce CRM Analytics (formerly Tableau CRM), or other similar tools
Strong understanding of Salesforce automation tools, such as Flows, Process Builder, Validation Rules and other relevant applications
Familiarity with CPQ tools, preferably DealHub
Strong technical aptitude and experience working with cross-functional systems and tech stack used by Sales, Marketing, or Finance teams, preferably with exposure to NetSuite, HubSpot, Zapier or other similar technologies
Strong interpersonal and communication skills, both written and verbal
Ability to identify areas for improvement to help elevate and accelerate organizational results
Time management skills, the ability to succeed in a fast-paced environment and can adjust to changing priorities
Attention to detail and analytical, problem-solving and critical thinking skills
Ability to be a proactive self-starter and work independently within a highly collaborative and team-oriented environment
Ability to maintain discretion when handling proprietary and confidential information
Enthusiasm for learning and expanding knowledge or skills
Strong work ethic, integrity, honesty, collaboration and team orientation
Ability to travel as required, up to 10%

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $75,000 - $100,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at , and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.