Salesforce Administrator

Role: Salesforce Administrator
Location: New York, New York, United States of America, 10003 (HYBRID)
Contract - 1 Year

Role & Responsibilities

• Configuration Management & Customization
• Customize the Salesforce platform to meet the organization's unique needs
• Configure fields, objects, flows, and automation rules
• Create and manage reports and dashboards
• Assist with data migration and integrity
• Ongoing Support
• Helping address issues or bugs identified post-release and implementing enhancements as needed
• Troubleshooting, answering queries, and providing guidance post-releases
• Plan for ongoing maintenance of the platform, including updates, patches, and performance monitoring
• Monitoring of system automations and integrations
• Compliance & Security
• Control access to sensitive data through profiles, roles, and permission sets
• Implement and enforce security measures to protect sensitive data and ensure data privacy
• Collaborate with the company's IT security team to address any regulatory requirements
• Stay informed about security updates and best practices
• Documentation
• Document system configurations, processes, and customizations
• Maintain an up-to-date knowledge base for users and administrators
• Provide clear documentation for any changes made to the system
• Collaboration
• Work closely with stakeholders (CDG) to understand their requirements
• Communicate effectively with cross-functional teams
• Act as a bridge between business needs and technical solutions
• User Training
• Creation of training modules covering key features and functionalities of Salesforce
• User guides and documentation to help users navigate and utilize Salesforce effectively
• Materials for workshops and training sessions, including presentations, hands-on exercises, Q&A
• Release Documentation support
• Feature enhancements, bug fixes, and changes implemented in each release
• Analysis of user feedback gathered during each release cycle, with recommendations for improvements
• Plan for iterating on Salesforce configuration based on user feedback and program requirements
• Continuous Learning
• Keep up-to-date with Salesforce releases, Utility Cloud updates, and industry trends
• Earn relevant certifications, such as the Salesforce Certified Administrator and any specialized certifications related to Utility Cloud or other Salesforce products.

Required Skillset - Experience

• 4+ years of experience in Salesforce
• Agile methodology, business analysis and user story development
• Salesforce Fundamentals:
• Strong understanding of Salesforce CRM concepts and the Salesforce platform.
• Proficiency in Salesforce configuration tasks such as creating fields, objects, page layouts, flows, validation rules, reports, and dashboards.
• Knowledge of user management, including roles, profiles, permissions, and security settings.
• Experience with data management and migration tools like Data Loader, workbench and Import Wizard.
• Ability to create meaningful reports and dashboards that provide insights into utility operations and customer behavior.
• Experience deploying with change sets
• Communication and Training:
• Strong communication skills to work with stakeholders, gather requirements and generate project artifacts
• Ability to provide training and support to users in Salesforce.
• Project Management:
• Experience managing projects, including upgrades, customizations, and new feature rollouts for Salesforce
• Problem-Solving:
• Ability to troubleshoot issues that arise within Salesforce, providing support and solutions to users.

Soft Skills:
Teamwork, adaptability, and the ability to work in a fast-paced environment.
Good organizational skills to manage multiple tasks and priorities.

Certifications:

• Salesforce Administrator

Preferred Skillset - Salesforce Platform:

• Experience working with and maintaining Service Cloud and Experience Cloud
• Familiarity with App Exchange products, including document generation and e-signature tools
• Experience working with and managing DevOps via Copado
• Ability to troubleshoot Apex, omniscript and lightning web components
• Strong Understanding of the Energy and Utility Cloud features and how they cater to the needs of utility companies.
• Knowledge of industry-specific workflows, like service order management, field service, and customer engagement specific to utilities.
• Familiarity with utility data models and how utility data (like meter readings, service connections, and outage management) is managed in Salesforce.

Certifications

• Salesforce Advanced Administrator
• Service Cloud Consultant
• Experience Cloud Consultant

TECHNICAL SKILLS Must Have:

• Agile Delivery Lead/ Project Management
• Analytical Problem Solving
• Communication and Training Skills
• Salesforce Administrator Certification
• Salesforce Fundamentals

Nice To Have

• Copado
• Energy and Utility experience
• Experience Cloud Consultant Certification
• Salesforce Advanced Administrator Certification
• Service Cloud Consultant Certification.