About Our Organization
Youth Guidance creates and implements school-based programs that enable children to overcome obstacles, focus on their education, and ultimately, to succeed in school and in life. We believe that no matter what challenges a young person faces, they are more likely to succeed when they have caring adults in their lives. Our highly trained staff guides kids to overcome the life and academic challenges facing the youth. We meet kids where they are - physically and emotionally - to help them focus on their education, make positive choices, and remain on the right path toward life success.
Founded in 1924 and celebrating 100 years of impact this year, Youth Guidance is a leading provider of outcomes-driven programs serving more than 18,000 youth around the country. For more information, visit . This is a hybrid remote position in Chicago, Illinois.
Position Summary: The Salesforce Administrator plays a crucial role in optimizing and managing our Salesforce platform to support our mission-driven initiatives. This position offers an exciting opportunity for an individual with a passion for technology and a commitment to making a positive impact in the non-profit sector.
• Salesforce Configuration and Customization:
• Customize and configure Salesforce to meet the organization's specific needs.
• Develop and maintain custom objects, fields, formulas, validation rules, workflows, and process builder flows.
• User Support and Training:
• Provide ongoing support to Salesforce users, addressing inquiries, troubleshooting issues, and ensuring user adoption.
• Develop and deliver training programs for staff to maximize their use of Salesforce functionality.
• Data Management:
• Oversee data integrity and cleanliness within Salesforce by implementing best practices for data hygiene.
• Import, export, and manipulate data as needed, ensuring accurate and up-to-date information.
• System Integration:
• Collaborate with other departments to integrate Salesforce with third-party applications and tools.
• Ensure seamless data flow between Salesforce and other organizational systems.
• Reporting and Dashboards:
• Create and maintain reports and dashboards to provide key stakeholders with insights into organizational performance.
• Collaborate with leadership to develop and refine reporting metrics to align with organizational goals.
• Security and Compliance:
• Implement and maintain security measures to safeguard sensitive data.
• Ensure compliance with data protection regulations and organizational policies.
• System Upgrades and Enhancements:
• Stay informed about Salesforce updates and new features.
• Coordinate and execute system upgrades, implementing new features and enhancements. Minimum Qualifications
Education/Experience/Training
• Familiarity with Apex, Visualforce, Tableau and Lightning components is a plus.
• Associate or bachelor's degree in information technology field or relative work experience.
• ITILv3/v4 Foundations Certification is Required or experience with ITSM methodologies.
• Familiarity with HIPAA Compliance, FERPA Compliance, PCI-DSS Compliance, and NIST Framework.
• Minimum of two years of project management experience.
• Minimum of two years of technical/customer service experience.
• Must be familiar with Microsoft Office 365 platform, applications, and networking.
• Salesforce Administrator certification (ADM 201) is required.
• Proven experience as a Salesforce Administrator, preferably in a non-profit setting.
• Strong understanding of non-profit business processes and fundraising workflows.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with strong problem-solving skills. Skills/Abilities
• Expertise with Apex, Visualforce, Tableau and Lightning components is a plus.
• Associate or bachelor's degree in information technology field or relative work experience.
• ITILv3/v4 Foundations Certification is REQUIRED or experience with ITSM methodologies
• Familiarity with HIPAA Compliance, FERPA Compliance, PCI-DSS Compliance, and NIST Framework.
• Minimum of two years of project management experience.
• Minimum of two years of technical/customer service experience.
• Must be familiar with Microsoft Office 365 platform, applications ,and networking.
• Salesforce Administrator certification(ADM201)is required.
• Proven experience as a Salesforce Administrator, preferably in a non-profit setting.
• Strong understanding of non-profit business processes and fundraising workflows
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with strong problem-solving skills. Core Competencies
• Communication: Uses effective written and oral communication with internal staff, teams, and community served; demonstrates empathy and listening
• Client orientation: Recognizes needs of diverse stakeholders and approaches relationships with a service orientation, to ultimately maximize the impact
• Equity mindset: Understands and is committed to goals of equity, consistently brings an equity mindset to the organization's work and workplace
• Growth mindset: Views growth as important for personal and professional development; seeks out opportunities to expand skills, even if the change is required, demonstrates curiosity and eagerness to learn
• Ownership and quality of work: Effectively manages own work, and the work of the team to ensure delivery of high-quality work
• Supervisory skills: Effectively manages and develops others
• Mission drive: Demonstrates commitment to the missing of the organization as a whole and alignment with organization values Leadership Core Competencies:
• Continuous improvement-minded: Takes initiative to identify and execute strategies and processes to continuously improve one's leadership to strengthen organization's overall impact.
• Develops and motivates others: Motivates others and supports their development through strong coaching and mentoring. Effectively stewards self and others through both small and large scale change.
• External representation and relationship building: Represents the organization among external stakeholders, and builds strong, trusting relationships with stakeholders
• Leads with vision: Has an inspiring vision for the future of the organization, beyond the status quo, and communicates it effectively; leads with courage and willingness to take risks in service of impact
• Manages with data: Understands data; analyzes data and identifies insights and implications
• Strategic thinking and resource management: Considers the future of the organization proactively and responsively; weighs diverse inputs to inform strategies; identifies innovative opportunities when relevant; makes and communicates decisions that effectively balance tradeoffs between financial sustainability and impact
• Team building: Builds strong relationships with teams and colleagues; fosters effective teams and collaborative interactions Benefits:
Youth Guidance offers a competitive benefit package for eligible full-time employees including the option to participate in medical, dental, and vision plans as well as short-term disability, life insurance, flex spending accounts, pet insurance, 401k, a wellness program and more. You may also qualify for Public Service Loan Forgiveness (PSLF).
Compensation:
$75,000 -$83,000
Pay is determined by your educational background and relevant professional experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
• Must be able to sit or stand for an extended time
• Must be able to lift up to 40 - 60 pounds. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job operates in a professional office environment, school setting, and working with the public.
• Occasional local travel Our Values
• At Youth Guidance, we believe that creating a welcoming and supportive environment where everyone feels valued and respected is fundamental to realizing our vision of bright and successful futures for all young people. We acknowledge that many systems and institutions intended to support youth do not provide fair treatment or access for everyone. We strive to celebrate the unique qualities of youth and recognize them as empowered leaders, problem-solvers, and experts of their own experiences.
• Youth Guidance is an equal opportunity employer. Youth Guidance does not discriminate based on race, color, religion, sex, national origin, disability, veteran status, marital status, sexual orientation . click apply for full job details
Date Posted: 14 May 2025
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