Salesforce Administrator - HYBRID

Job: Salesforce Administrator

Location: 7325 Beau font Springs Drive, Richmond, VA 23225 (HYBRID)

Local candidates strongly preferred

Candidate must come to work in the office at least 2-3 days/week.

Technical administrator performing daily Salesforce administration tasks

Manually manage multiple Orgs on the cloud, One Central VITA Production Org and One Production Org Per Agency

Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups

Resolve user support tickets for issues as reported in VITA support portal

Troubleshoot platform and user issues and Conduct root cause analysis

Interact with VITA Enterprise Services Team and Users to solve tickets and perform tasks

Identify and gather requirements from users and stakeholders

Support team members and monitor user adoption of Salesforce tools in our organization

Provide ongoing user training and create training materials as needed

Enable Multi Agency Data Separation, Agency Specific Access and Controls and Agency Standard Roles & Profiles

Maintaining One Central VITA Production Org

Maintaining One Central Sandbox (in the VITA Org) used to demo generic use cases

Maintaining One Production Org Per Agency

Providing Production Org Refresh in coordination with Salesforce and agencies

Providing Security and User access support as defined by VITA BPS Configuration Baseline Process

Manual reporting of user licensing and their usage related to billing

Skills/ Minimum Requirements:

Proven work experience as a Salesforce Administrator or similar role

Extensive experience in the administration and maintenance of Salesforce systems

Experience in performing Salesforce upgrades, Org Refreshes and ensuring successful integration

Experience with Salesforce Platform experience, Groups configuration, Profile Template configuration, Platform monitoring, Workflow administration, Integration administration, and Process Builder administration experience

Exceptional ability to create and maintain Salesforce databases

In-depth knowledge of Salesforce products and their functionalities

Preferred Requirements:

Salesforce certified administrator or Salesforce advanced administrator certification or Salesforce Developer

Experience in Implementing custom templates for users, groups, and profiles, Developing workflow, process builders and forms, Experience in Developing integrations with third party applications, Implementing migration scripts and loading data

Experience in Implementing custom applications, Implementing third party applications from the Salesforce App Exchange

Experience with PowerShell, Active Directory, Accounts Provisioning and Deprovisioning, Service Now, Messaging, DNS, Enterprise Networking, Azure, O365, IAM, OKTA, BOX, SQL

1. Proven work experience as a Salesforce Administrator or similar role. Required 4 Years
2. Extensive experience in the administration and maintenance of Salesforce systems. Required 4 Years
3. Experience in performing Salesforce upgrades, Org Refreshes and ensuring successful integration. Required 4 Years
4. Experience with Salesforce Platform experience, Groups configuration, Profile Template configuration, Platform monitoring, and Workflow administration. Required 4 Years
5. Experience with Integration administration, and Process Builder administration experience. Required 4 Years
6. Exceptional ability to create and maintain Salesforce databases. Required 4 Years
7. In-depth knowledge of Salesforce products and their functionalities. Required 4 Years
8. Salesforce certified administrator or Salesforce advanced administrator certification or Salesforce Developer. Desired 2 Years
9. Experience in Implementing custom templates for users, groups, and profiles, Developing workflow, process builders and forms. Desired 3 Years
10. Experience in Developing integrations with third party applications, implementing migration scripts and loading data. Desired 3 Years
11. Experience in Implementing custom applications, Implementing third party applications from the Salesforce App Exchange. Desired 3 Years
12. Experience with PowerShell, Active Directory, Accounts Provisioning & Deprovisioning, Service Now, Messaging, DNS, Enterprise Networking, Azure, O365, SQL. Desired

Thanks,

Vijay Durga Prasad B

Technical Recruiter

1601 N Harrison Ave, STE 2B, Pierre, SD 57501

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