About the Company - Julian W. Black & Son, Inc., a trusted leader in the food and beverage ingredient industry since 1935, is seeking a highly motivated Sales Support Specialist to join our team. This role is 100% on site and combines customer engagement, operational support, and critical documentation management. If you excel at building relationships, solving problems, and ensuring flawless documentation and order processing, we want to hear from you.
About the Role - Why Work with Us?
- Heritage of Excellence: Nearly 90 years delivering high-quality food and beverage ingredients.
- Collaborative Environment: Work alongside a supportive team dedicated to outstanding customer satisfaction.
- Competitive Compensation: Attractive salary and benefits that reward experience and performance.
- Professional Growth: Opportunities for advancement, professional development, and continuous learning.
Responsibilities
- Customer Engagement & Sales Support
- Communicate with customers, vendors, manufacturers and suppliers, addressing inquiries via phone and email.
- Proactively anticipate potential issues and implement effective resolutions before they escalate.
- Order Management & Logistics
- Process and update customer orders (dates, quantities, shipping details), ensuring accurate and timely confirmations.
- Coordinate inbound/outbound shipments with freight carriers and warehouse personnel, track deliveries and file freight damage claims when necessary.
- Maintain on-time delivery performance, proactively resolving any logistical issues that arise.
- Document Support & Compliance
- Prepare, review, and maintain essential documents (e.g., invoices, bills of lading, shipping forms, product specifications).
- Ensure all documentation aligns with industry regulations and internal standards for food distribution.
- Collaborate with internal teams to produce accurate, up-to-date process manuals, guidelines, and reference materials.
- Inventory & Database Oversight
- Maintain and manage item specification databases, including any updates or changes.
- Oversee inventory and lot number management, including monthly reconciliations and handling discrepancies.
- Administrative & Financial Assistance
- Support accounts receivable and accounts payable teams with invoice processing, payment follow-up, and record-keeping as needed.
- Maintain detailed records, ensuring all leads, interactions, and follow-ups are accurately captured
Qualifications
- Education & Experience
- High School Diploma (required).
- 3+ years' experience in inside sales, customer service, or a related administrative role.
- Familiarity with distribution (preferably food distribution) is highly desirable.
- Skills & Competencies
- Excellent Communication: Strong written and verbal skills
- Must be able to start and work independently.
- Detail-Oriented & Organized: Adept at juggling multiple tasks while maintaining accuracy.
- Technical Proficiency: Proficient with Microsoft Excel, Word, Outlook, and comfortable with CRM systems.
- Document Management: Knowledge of bills of lading, shipping/receiving forms, and compliance documentation.
- Proactive Mindset: A self-starter who takes initiative, solves problems with efficiency, thinks outside of the box and seeks continuous improvement.
Pay range and compensation package - Compensation & Benefits
- Competitive Salary
- Profit Sharing & Bonuses
- Health, Vision, and Dental Insurance
- Life Insurance
- Company 401(k) Match
- Paid Time Off (PTO) & Holiday Pay