We are seeking a dynamic and innovative Sales Support Specialist. This key position will be based NY/NJ, reporting our Sales Manager. The Sales Support Specialist will be responsible for providing sales operations and customer service support, ensuring high levels of customer satisfaction. The role involves utilizing analytical skills to enhance communication with customers and internal teams.
PRIMARY DUTIES & RESPONSIBILITIES
Ensure timely and accurate maintenance of existing client database with new and amended information
Coordinate with Origin and Customers, monitoring every booking sailing detail and get approval from customer
Manage and update quotation to customer for existing accounts and new accounts/new lanes based on cost rate calculation
Stay up to date on market trends and coordinate with customer for any market feedback
Set up SOP for all account, macro and micro manage each account, each booking in detail, as well as any specific instruction, keep tracking and analyzing booking summary, reviewing past quotation
Provide follow up and resolution, trouble shooting for any urgent issues
Monitor existing accounts and booking activity in the system
Research new sale leads, provide sales valuable background, account details, data for potential accounts
- Other duties may be assigned due to business need
QUALIFICATIONS
Technical
Windows Operating System - Excel/Outlook
Advanced computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)
Business
Bachelor's Degree, preferably in Business Administration or related field
3 years' experience in Ocean import at NVOCC organization
3 years' experience in Ocean Freight Forwarding Sales (any capacity)
Strong P&L and commercial sales background
Sales Operations knowledge
Experience in logistics, supply chain, or sales support
Strong knowledge of ocean freight forwarding processes and logistics.
Solutions Oriented, with Sales business acumen
Experience in sales or transportation sales is highly desirable.
Understanding of dispatching procedures and freight management.
Human Relations
Customer Satisfaction and Customer Service skills
Leadership comprehension
Analytical Skills and Communication skills
Self-motivated and competitive with strong organizational and interpersonal skills
Ability to motivate team members and offer constructive criticism
Excellent leadership and indirect people management skills
Proactive, aggressive, well-organized and hard working
Able to work under pressure and solve problems independently
BENEFITS
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
EXPERIENCE
Logistics: 3 years (Required)
NVOCC: 3 years (Required)
Ocean Freight Forwarding: 3 years (Required)
P&L: 3 years (Required)
Supply chain: 3 years (Required)
Sales support: 3 years (Required)
Customer service: 3 years (Required)
Sales Operations: 3 years (Required)
Commercial Sales: 3 years (Required)
LOCATION:
New Jersey - Hybrid
ADDITIONAL KNOWLEDGE, SKILLS, ABLITIES, AND PERSONAL ATTRIBUTES
Ability to communicate effectively with co-workers and management
Business acumen in supply chain business verticals
Strong sound knowledge of Human Resources skills
Demonstrated team player qualities
Demonstrated ability to communicate effectively at all levels of the organization including the hourly workforce, first line supervision, senior management, as well as vendors.
Understanding and support of company policies and procedures.
Ability to read and interpret documents such as contracts, agreements, and procedure manuals as well as speak effectively before groups of customers and employees of the organization.
Detail oriented and strong organizational skills; solid analytical ability.
Strong computer knowledge/proficiency (Microsoft Word, Excel, PowerPoint)
Energetic, with a positive attitude
Self-confident and willing to take responsibility
Role models the De Well Values, including the values which underpin how we achieve our goals:
Customer Oriented Humility Entrepreneurial culture Teamwork Integrity Innovative Play to Win