Cipher Solutions Group spearheads marketing innovation with bold strategies. Fueled by passion, we are seeking a Customer Service Representative dedicated to optimizing client experiences. Our direct marketing approach aligns with business objectives, employing customized strategies to deliver substantial value and demonstrable results. We champion creativity, collaboration, and authenticity to develop solutions that foster enduring growth.
Ready to dive into an exciting opportunity with Cipher Solutions? We're on the lookout for a dynamic Sales Support Associate to deliver exceptional support to Verizon's clients and accounts, working hand-in-hand with our fantastic customer service and sales teams. If you're a proactive, solutions-oriented individual with a burning desire to sharpen your selling skills, you're exactly who we're looking for.
The Duties of a Sales Support Associate include:
- Assist in the development and execution of client service and sales initiatives for a designated client within a specific territory
- Manage consumer interactions by leveraging relationship-building techniques, active listening, and trust-building strategies
- Actively identify and resolve potential issues related to products or services, respond to consumer requests, and relay feedback for client improvements
- Participate in creating and updating training materials, ensuring they reflect the latest product, compliance, and promotional updates
- Engage with local consumers to elevate brand visibility, drive sales opportunities, and help increase market share for our clients
- Collaborate with fellow Sales Support Associates and sales colleagues to improve sales techniques and relay customer feedback
You Qualify to be a Sales Support Associate if you have:
- Prior experience in customer service, sales, or a client-facing position
- Experience working in a fast-paced, entrepreneurial team environment
- Familiarity with core marketing or sales strategies and communication techniques
- Proven ability to foster positive, long-term relationships with both clients and team members
Required Education and Skills:
- A Bachelor's Degree is preferred but not required
- 1-2 years of experience in a customer service or sales role
- Direct experience working with clients or customers
- Exceptional written and verbal communication skills
- A self-driven, energetic, and motivated attitude with a dynamic personality
- Strong interpersonal skills and a genuine team player mentality