DESCRIPTION
The NYC Flagship Store Supervisor assists the Store Leader in overseeing all retail store operations at the store, facilitating a best-in-class customer experience. You will report to the Store Leader and play a key role in growing the Modern Citizen business and sharing our brand story with new and existing customers. This role requires excellent organizational, managerial, and clienteling skills.
ROLES + RESPONSIBILITIES
- Interact with and style customers at the store
- Train and lead the sales team on the retail floor
- Coach, support, and motivate the store team, helping them achieve individual and store-wide goals
- Open and/or close the store a minimum of 3 times per week
- Work up to 5 days per week including at least 1 weekend day per week (Saturday and/or Sunday)
- Grow our local community through store events and clienteling programs
- Unpack and intake boxes of inventory (boxes can weigh up to 30 lbs)
- Travel up and down stairs frequently throughout the day (stockroom is in the basement)
BACKGROUND + EXPERIENCE
- 5+ years experience working in retail sales
- Excellent people management skills
- Passion for fashion and styling with knowledge and empathy for our core customer
- Commitment to growing and fostering our customer base
- Highly reliable and accountable for all decisions and results
- Eager and open to giving and receiving feedback; open to learning
- Skilled at multitasking and extremely organized, whether managing the store team's schedules or keeping the front and back of the store neat and organized
- Excellent interpersonal and written communication skills, especially as it relates to interacting with customers in person as well as through text, email, and phone
- Experience working at an early-stage company is a plus
CULTURE + SOFT SKILLS
- Responsible Mindset - Maintains a positive mindset and attitude when facing adversity, is accountable for individual ownership of all situations, and proactively seeks out solutions and action steps for everything in your control
- Kindness - No matter how stressful the day or the task, always acts from a place of kindness and compassion
- Self-Starter - Is comfortable navigating ambiguity with thoughtful, forward-thinking decision making
- Curiosity - Shows a hunger for knowledge, problem solving, and efficiency
- Resourcefulness - Willing to figure things out and do the unglamorous tasks that help grow the company
- Urgency - Understands what requires swift action and acts accordingly
- Prioritization - Thinks like a business owner and relentlessly prioritizes based on impact to the business
- Flexibility - Able to adjust with the ever-changing priorities that come with running and maintaining a business
COMPENSATION + PERKS
- $24 - $28 per hour (depends on experience)
- 25 - 30 hours per week
- Employee discount
- PART TIME