Job Title: Sales Coordinator
Job Description:
We are seeking a motivated and detail-oriented Sales Coordinator to join our dynamic sales team. The ideal candidate will play a crucial role in supporting the sales department by coordinating sales activities, managing customer relationships, and ensuring smooth communication between various teams.
Key Responsibilities:
- Assist the sales team in daily operations and administrative tasks
- Coordinate sales activities and schedules to ensure timely follow-up with clients
- Maintain and update customer databases and sales records
- Prepare sales reports and presentations for management review
- Communicate effectively with clients to address inquiries and provide support
- Collaborate with marketing and product teams to align sales strategies
- Assist in the preparation of sales proposals and contracts
- Monitor sales performance metrics and provide insights for improvement
- Answer Incoming Phone Calls and Qualify Inquiries. Take all phone leads as well as email leads. Create all leads in Envision and assign them to the correct sales manager.
- Manage Group Room Blocks, cut-off dates, block clean-up, and group pick-up.
- Input Group Rooming Lists and Reservation Changes.
- Manage Electronic Reader Boards. Create slides with all event information and upload them to the website.
- Manage the Turnover process for new events. Create PM accounts, make sure deposit traces and revenue are forecasted by managers, scan and create the electronic file, and forward to accounting.
- Create Sales & Catering kits and restock the supply area as appropriate.
- Check the office supplies and order supplies when necessary.
- Prepare Welcome Cards and amenities for VIPs.
- Send No-Show emails and an 18-day Resume list to all managers.
- Run all reports for EO & Resume meetings, for billing meetings, and EO & Resume meetings.
- Manage ECC. (Event Concierge Console) Add Meeting Manager and Client.
- Assist managers with amenities and administrative tasks such as breakfast vouchers, cutting menus, making pre-content cards, printing, etc.
- Create EOs for all internal events or meetings.
- Meet with the front desk manager weekly to go over Resumes, group information.
- Organize the file cabinet for all files for bookings.
- Input all group Rooming lists, set up routing, build packages in Opera, and create booking links.
- Planning manager for all courtesy blocks: Input traces in Envision, send intro emails, send estimates, send payment links, collect payment for rooms, create resumes, and send group invoices.
- Coordinate with the Group contact and keep communication for any changes made to groups, group updates, special requests, etc., until the event is over.
- Assist sales managers with all reservation changes.
- Run Group pick-up meeting.
- Make sure all suites for VIPS are booked in advance.
Requirements
Skills and Qualifications:
- Bachelor's degree in business administration, Marketing, or a related field
- Proven experience of minimum 1 year in a sales support or coordination role
- Experience as a front desk agent is a plus
- Strong organizational and multitasking skills
- Excellent verbal and written communication abilities
- Proficiency in Microsoft Office Suite and CRM software
- Ability to work collaboratively in a team-oriented environment
- Detail-oriented with a strong focus on accuracy and efficiency
- Problem-solving skills and a proactive approach to challenges
We offer a supportive work environment and opportunities for professional growth. If you are passionate about sales and eager to contribute to a successful team, we encourage you to apply.