Sales Retention Specialist

Casa Grande, Arizona

DISH
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Company Summary

$17.75 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. Full-time paid training provided.

DISH, an EchoStar company, has been innovating in connectivity for over 40 years. Our offerings include satellite television service, live streaming, on-demand programming, smart home installations, and mobile plans. We are also developing America's First Smart Network.

Our well-known brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.

Department Summary

Join our award-winning Inside Sales & Retention team that drives customer decision-making by showcasing the value of EchoStar's products and services. Enjoy 100% inbound sales - no cold calling involved. Our team actively contributes to shaping the landscape of connectivity.

What's In It For You?
  • Career Growth: Opportunity for advancement, with potential promotions in your first year based on performance.
  • Uncapped Commission: While first-year on-target earnings are $68,000, top performers often exceed six figures annually.
  • Rewards and Recognition Program: Earn high-value prizes, trips, and exclusive perks.
  • Comprehensive Benefits: Enjoy paid training, time off, medical, dental, vision, and life insurance packages, including a Health Savings Account.
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile plans.
  • Financial Security: Access to a 401(K) plan with company match and an Employee Stock Purchasing Program (ESPP).
  • Continued Education: Benefit from tuition reimbursement to support your career development.
Application Process Overview:

After completing your application, the next step is a 15-20 minute questionnaire to help us determine if we're a mutual fit. You'll also have access to videos providing a realistic preview of the role.

Job Duties and Responsibilities

What You'll Be Doing:
  • Successfully sell DISH and Boost Mobile products and services to new and existing customers.
  • Assess customer needs and present the best solutions.
  • Show resilience and maintain focus, even during challenging calls.
  • Effectively manage your time while engaging customers and handling data entry.
  • Stay knowledgeable about products, promotions, and competitive advantages.
  • Provide excellent customer service to foster long-term customer relationships.
Our Paid Training Program Offers You:
  • A comprehensive immersion into the role, supporting both entry-level candidates and those with transferable skills.
  • Engaging training that combines computer-based modules, instructor-led sessions, hands-on activities, role-playing, and call shadowing.
  • A strong mentorship program to support your onboarding experience.
Skills, Experience, and Requirements
  • Competitive Spirit: Driven to succeed, meet sales targets, and outperform your peers.
  • Growth Mindset: Open to new skills and constructive feedback to enhance performance and professional growth.
  • Customer Focus: Excellent at understanding customer needs, resolving issues, and building trust.
  • Dependability: Consistent in meeting commitments and maintaining high standards.
  • Integrity: Demonstrates honesty and transparency in all interactions.
  • Persuasion: Skilled in influencing decisions through compelling communication and demonstrations of value.
  • Communication: Exceptional verbal communication skills with the ability to build rapport quickly over the phone.
  • Requirements: High school diploma or GED; able to work full-time on-site, with flexible hours including evenings, weekends, and holidays; must have a smartphone or device with an active network connection; pre-employment screening required.
Salary Ranges

Compensation: $17.75/Hour - $34.87/Hour

Benefits:

We offer versatile health perks including flexible spending accounts, HSAs, a 401(k) Plan with company match, ESPP, and a flexible time away plan. All benefits can be viewed in detail.

The base pay range is a guideline; total compensation will vary depending on qualifications, skill level, and work location.

Candidates must complete a pre-employment screen, including a drug test and DMV check. Our company is dedicated to providing an equitable workplace that offers everyone the opportunity to succeed.

The posting will remain active for a minimum of 3 days, and will continue to extend by 3 days until the position is filled.

Date Posted: 07 May 2025
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