Schedule: M-F 8-hour shift.
As a key member of the local management team, assist in achievement of budget through sales to new clients, increasing sales to existing clients. Work with President, Director, Sales & Marketing and Director, Finance & Admin to evaluate potential profitability of any new business prior to proposal. Responsible for building a positive working relationship with all clients by resolving issues/problems, advising clients on regulatory issues, and training client staff as needed.
Attributes Required:
• Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational - ability to build relationships with business unit management and become "trusted advisor"
• Strategy and Planning - ability to think ahead, plan and manage time efficiently
• Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented - ability to work effectively and collaboratively with all team members
Essential job functions (include the following):
• Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy
• Market pharmacy as preferred provider of pharmacy services to existing customer base to increase penetration of services and patients served
• Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution.
• Maintain customer relationships and perform as an "expert" advisor to facilitate problem-solving with the goal of 100% customer retention
• Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service
• Responsible for the training of new facility staff during start up
• Assist in data collection of new facility start-ups to ensure smooth and error free start up
• Provide consulting services to customers to assist in compliance
• Provide in-service training to customer staff as needed
• Participate in marketing efforts to potential customers
• Actively participate in local association meetings related to assisted living/long term care facilities
• Required to work in pharmacy operations on an as needed basis, providing assistance in the areas of medical records and order entry
• Other essential functions and duties may be assigned as needed
Education and/or Certifications:
• High School Diploma or GED required; Bachelor's degree preferred
• Valid driver's license and clean driving record
• Nursing/healthcare background preferred
• Experience in sales and/or account management preferred
Skills and Qualifications:
• Excellent customer relations skills and ability to build strong customer relationships
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Salesforce or similar CRM experience a plus
Work Environment:
• Requires up to 75% travel, by air and ground
• Ability to work flexible hours