Customer Service & Sales Representative
New York, NY (On-site) Full-Time
About BAYAM Jewelry
BAYAM Jewelry is a trusted leader in real gold and diamond jewelry, serving over 500,000 customers nationwide. Located in the heart of New York City's Diamond District, we specialize in high-quality, stylish pieces for men and women who value authenticity and craftsmanship.
The Opportunity
We're looking for a Sales Representative & Client Success Expert to join our fast-growing team. In this role, you'll go beyond support - you'll build relationships, resolve issues, and drive sales through exceptional service. Whether helping a first-time buyer or guiding a returning customer, your impact will be felt daily.
What You'll Do
- Deliver outstanding support across phone, email, live chat, and social media
- Assist with product details, orders, returns, and exchanges
- Drive sales by recommending products, upselling, and following up with potential buyers
- Identify customer trends and suggest improvements to enhance the experience
- Collaborate with shipping, marketing, and internal sales teams
- Maintain expert-level knowledge of BAYAM's catalog and promotions
- Represent the BAYAM brand with professionalism, energy, and style
What We're Looking For
- 2+ years in customer service or sales (e-commerce or retail preferred)
- Strong communication and persuasive selling skills
- Proven ability to hit sales goals or KPIs
- Multitasker with a problem-solving mindset
- Experience with Shopify, Klaviyo, or Attentive is a plus
- Jewelry background is a bonus, not a must
Why Join BAYAM Jewelry?
Be part of a high-growth, trendsetting brand
️ Work in NYC's iconic Diamond District
Grow professionally in a customer service/sales role
Competitive salary + performance incentives
- Health Insurance 401K Paid Time Off Comission