A successful candidate will possess the following:
- Organized, responsive, and proactive team player
- Excellent communication skills (written and verbal) at all levels
- Proven ability to maintain discretion with highly confidential information
- Able to manage a high-volume workload while still staying focused on meeting project and customer objectives
- Proficient at multi-tasking and managing multiple deadlines/priorities
- Above-average Excel skills
ESSENTIAL FUNCTIONS
- Collaborate with Engineering and Plant Managers to establish labor rates and manning for quoting purposes.
- Communicate with plant personnel to provide customer's time schedules, material concerns, visits, production runs, trials, and equipment availability information.
- Serve as a liaison between external customers, sales, and management.
- Determine essential priorities of customer requests and projects.
- Collaborate with customers to develop new products.
- Obtain specifications on raw materials (i.e. film, fabric, corrugate) from customers and work with Purchasing and other plant personnel in the procurement of such materials.
- Facilitate the quoting function, including maintenance of historical database of customers, products, and pricing.
- Maintain and promote strong work ethics and uphold all policies and procedures.
Requirements
- Strong ability to solve complex problems effectively to meet and/or exceed customer expectations.
- Requires a Bachelor's degree in business, engineering, or a related field.
- Prior experience in a contract manufacturing or manufacturing environment.
- Requires the ability to read, analyze, and interpret business information, journals, technical procedures, or governmental regulations.
- Proficient communicator with the ability to write reports/findings and present to all levels of management in a clear and concise manner.
- Ability to perform well under pressure while maintaining composure and respect for everyone.
- Customer relationship management experience.
- Strong mathematical concept knowledge, including probability and statistical inference, and the ability to apply such concepts such as fractions, percentages, ratios, and proportions, to practical situations.
- Demonstrated excellence in Microsoft Office (Word, Excel, Access, Power Point), and experience with Google suite.