Position Overview: In the role of Sales Order Coordinator will play a key role in delivering exceptional customer service by managing sales orders, tracking shipments, and maintaining clear, proactive communication with customers. This position requires strong organizational skills, keen attention to detail, and the ability to collaborate effectively across departments to ensure seamless order fulfillment.
Key Responsibilities:ERP Management & Data Entry: - Order Processing: Convert incoming purchase orders into sales orders using the ERP system.
- Order Tracking: Monitor open orders and projected shipping dates to ensure timely fulfillment.
- Communication Logging: Record all customer communications from Outlook into ERP records for accurate tracking.
- Order Allocation: Use Excel to track incoming containers and match them with specific orders, providing accurate shipping forecasts.
Customer Service: - Order Acknowledgment: Send order acknowledgments upon receipt of purchase orders.
- Information Gathering: Request any missing details required for accurate order processing.
- Customer Communication: Respond promptly to emails and phone calls, maintaining professional and courteous interactions.
- Order Confirmation: Confirm sales orders upon release, including lead times, delivery dates, order details, and shipping instructions.
- Shipping Updates: Provide customers with estimated shipping dates and notify them of any changes to schedules.
- Shipment Tracking: Send packing slips with tracking information upon shipment.
- Delivery Follow-up: Monitor delivery status and follow up with customers to ensure satisfaction with the process.
Cross Departmental Collaboration: - Logistics Coordination: Work closely with the logistics team on urgent or upcoming shipments to ensure efficient and on-time delivery.
- Finance Collaboration: Coordinate with the finance team on new customer registrations, updates to existing customer records, and requests for credit increases.
- Submittal of item/product creation requests to appropriate department.
Qualifications & Experience:Education and Experience: - High School diploma or equivalent required.
- Minimum of 2 years of experience in customer service, sales operations, or a related role.
- Kenandy or Rootstock ERP experience highly desired; ERP certifications (e.g., Oracle, SAP) or demonstrated experience with similar ERP platforms preferred.
Skills: - Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively across departments.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Work Environment & Physical Requirements:Work Environment: - Office-based role with occasional opportunities for remote work.
- Collaborative, fast-paced setting requiring regular cross-departmental communication.
- Culture focused on responsiveness, accuracy, and customer satisfaction.
Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer.
- Must be able to occasionally lift and move items weighing up to 25 pounds, such as office supplies or product samples. Assistance is available for heavier lifting, as needed.
Reasonable Accommodations: Airsys Cooling Technologies, Inc. is committed to complying with the Americans with Disabilities Act (ADA). If you require reasonableaccommodation to perform the essential functions of this job, please contact Human Resources for assistance.
Equal Employment Opportunity (EEO) Statement: Airsys Cooling Technologies, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by federal, state, or local laws.