Sales Operations Manager - High-Reliability Technology Aerospace & Defense Sector Work Type: 100% Onsite
About the Role We're partnering with a
global leader in high-reliability electronic solutions that support critical missions across aerospace, defense, and space. With a legacy of excellence spanning over six decades, this organization is known for delivering cutting-edge products that meet the world's toughest reliability and compliance standards.
They are currently seeking a
Sales Operations Manager (SOM) to help elevate the performance and efficiency of their sales function. This role is strategic and tactical in streamlining processes, improving customer experience, and driving measurable revenue growth.Key Responsibilities
- Sales Process & Pipeline Management
- Own end-to-end sales operations and continuous improvement efforts
- Plan, forecast, and track sales performance and key metrics
- Ensure a strong, high-quality bookings pipeline that supports growth targets.
Performance & Metrics - Define and monitor KPIs such as bookings, quote turnaround time, and sales activity.
- Provide regular performance reporting to executive leadership and business unit teams.
- Drive timely and accurate CRM and SIOP system updates
Customer Experience & Market Intelligence - Optimize internal processes to enhance ease of doing business and customer satisfaction.
- Partner with internal teams to gather and share competitive intelligence
Pricing & Strategic Initiatives - Support pricing strategies that improve profitability
- Identify workflow inefficiencies and lead process enhancements across the sales function.
Compliance & Continuous Improvement - Ensure adherence to internal business ethics, health, safety, and environmental standards.
- Contribute to broader sales and operational excellence initiatives
Qualifications Education & Experience - Bachelor's degree in marketing, business, communications, or a related field
- 3-5 years of B2B technical sales experience (aerospace or highly regulated industries preferred)
Key Skills & Attributes - Strong ownership mindset with a proven ability to lead independently
- Metrics-driven, solutions-oriented, and customer-centric
- Excellent multitasking, forecasting, and analytical skills
- CRM and pipeline management expertise
Success Metrics - Bookings and new business growth
- Forecasting accuracy
- Quote and purchase order turnaround time
- Sales territory engagement
- Customer satisfaction and feedback
Additional Info - Travel required: 15-25%
- Standard professional office environment
- Light physical tasks and extended periods at a workstation
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