Job Type
Full-time
Description
Haddad is a privately held family business with 100 years' experience in the children's apparel & accessories industry. A leader in the children's wear industry, Haddad Brands is the exclusive global licensee for the most iconic brands in the world, which include Nike, Jordan, Converse, Hurley, Levi's, Polo, Abercrombie and Fitch, Lacoste, Tommy Hilfiger, Calvin Klein and Huggies. Supported by a team of professionals skilled in design, sourcing, production, sales, marketing & distribution of premium quality children's wear, Haddad distributes globally to 100+ countries and maintains sales and sourcing offices in 22 cities globally, including New York, Paris, Hilversum, Shanghai, Egypt, Bangkok, Vietnam, Sri Lanka, London and Montreal.
Overview:
The Sales Operations Manager is responsible for managing the order process efficiencies of assigned sales divisions.
Key Accountabilities:
- Manage one or more Operations Associates
- Manage customer order process from commitment time through shipping
- Verify customer orders for system entry (holds/bulk) and move thru system
- Manage order file including order maintenance, issue resolution, EDI reconciliation
- Manage accurate and on time Item set up files for buyers
- Liaise with sourcing and demand planning to ensure timeliness of WIP
- Collect management approvals for order processes where necessary
- Communicate order summary - placement, cancellation, shipment stats for customers
- Respond to and address warehouse PO/shipping communications
- Partner with Distribution Center counterparts to elevate orders
- Research and elevate order handling issues
- Initiate and customize solutions for sales team and customer
- Participate in Sales Meetings with Customers to cover state of the business
- Support chargeback resolutions
- Prepare training documents and/or lead training class
- Special projects as assigned
Requirements
Required Skills/Abilities/Education:
- Bachelor's Degree in Fashion Merchandising or related field
- 5+ years of experience in account maintenance
- Excellent organizational and communication skills with attention to detail
- Ability to multi-task and prioritize in a fast paced environment
- Proficient in Microsoft Office
- Experience in ERP systems
Consistent in-office presence is vital to the role as it is for all Haddad Brands team members, so that we all have a full appreciation, aesthetically and tactilely, of the qualities that define our brand partners' products and set them apart from their competitors.
Salary Description
$75,000 - $110,000 yearly