Sales Operations Manager

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

Medical, Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

The Sales Operations Manager, Hyundai is responsible for analyzing program performance and assist in development of new programs that are the key drivers of HCA originations and profit. This role will collaborate directly with the HMF Field Team to drive penetration and key messaging on joint initiatives. In addition, serving as a point of contact with the OEM this role will be responsible for overseeing the initial launch execution for new programs and processes to support OEM sales.

What You Will Do

1. Program Launch Operations

Develop, implement, and optimize sales operations processes to launch Hyundai programs to include dealer retail and lease bulletins, HCA guidelines, special programs bulletins

Manage program operations with external & internal partners through effective collaboration.

Increase efficiency, productivity, and performance for launch process

2. Infrastructure

System oversight for iCost, Blaze, and other internal system requirements and implementation.

Continuously assess sales operations with program launches to ensure best practices, standardization, compliance, and operational efficiency

3. Billing and Invoice

Collaborate with Finance/Accounting for monthly invoice and billing review

Adhere to KSOX governance frameworks, standards, and processes to ensure consistent execution of billing strategies with OEM

4. Program Support

Collaborate with field team on program updates, joint messaging on key initiatives, and HCA Pen% performance

Resolve program issues that arise from day-to-day activities

5. Reporting

Complete ad-hoc gathering/reporting/presentation preparation for executive proposals and internal sales updates

Collaborate with senior sales leadership to help execute sales strategies and align operational processes with business goals.