Sales & Operations Manager

Serve Freight is a freight brokerage startup entering our second year with a mission that's bigger than logistics. We're building a business on excellence, integrity, and purpose. If you've ever wanted to help shape a business from the ground up, now's your chance. We're not just hiring a role, we're inviting someone to build with us.

We're looking for someone entrepreneurial, dependable, and passionate about servant leadership who can help shape a company from the ground up. This isn't a plug-and-play corporate role. It's a chance to build systems using new AI-tech advancements, solve problems, and drive revenue with a team that's in it for the long haul.

The Sales & Operations Manager will act as a key strategic partner to the CEO, helping run the business from the inside out. This role requires a unique blend of leadership, operational efficiency, and sales acumen. You'll oversee internal operations, drive growth through smart process design, and ensure our sales pipeline is active and converting. If you're highly resourceful, systems-oriented, and hungry to help a company scale, this is your seat at the table. If you thrive in fast-moving environments and aren't afraid to roll up your sleeves. You're not looking for just a job - you want to help build something meaningful.

Operations & Execution

• Oversee daily freight operations - quoting, booking, dispatch, and problem-solving
• Lead and support a growing team (including Logistics Specialists & Carrier Sales Reps)
• Create and refine SOPs, workflows, and tools to improve operational efficiency
• Build strong relationships with carriers and customers
• Monitor and build KPIs, identify bottlenecks, and implement process improvements
• Collaborate with the founder on strategic planning, hiring, and culture development
• Help us scale - systems, people, and vision

Sales & Growth

• Lead inbound and outbound sales efforts; follow up on leads and convert opportunities
• Own the CRM pipeline (HubSpot) and ensure regular activity
• Identify new sales channels and growth opportunities
• Help shape sales strategy and messaging
• Track sales metrics and provide weekly reports

Leadership & Collaboration

• Serve as the CEO's operational counterpart: making executive decisions when needed
• Coach and support team members, ensuring alignment and accountability
• Collaborate with the CEO to set and execute strategic goals
• Maintain a pulse on team health, customer satisfaction, and operational bottlenecks

• Must have 3+ years in operations, logistics, or business management (freight or 3PL experience a plus)
• Strong understanding of logistics software (e.g., either our platform Turvo or another TMS)
• Proven sales experience and ability to close deals
• Highly organized with strong project management skills
• Excellent communicator with leadership instincts
• Comfortable making decisions and owning results
• Startup mindset: adaptable, resourceful, and resilient

• Freight is moving on time, profitably, and with minimal issues
• The team is growing under your leadership and thriving in their roles
• Systems are cleaner, faster, and better than when you found them
• You're a go-to problem-solver and a culture carrier
• Customers and carriers enjoy working with us because of your impact

This is a rare opportunity to make a huge impact from the ground up in a high-growth environment that will set you up for long-term success. As a bonus, there are uncapped commissions, so your performance potential comes without a ceiling.