Job Type
Full-time
Description
BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES. - Why Work for PSE GROUP?
- Weekends off
- Weekday schedule 8am-5pm
- 401(k) program with company match
- Generous benefits package for full time employees: Medical, Dental and Vision, Company paid life and disability insurance
- 3 weeks Paid Time Off
- Competitive compensation program
As the
Sales and Operations Administrator, you will be the first point of contact at the receptionist desk, welcoming visitors, clients, and staff. This role requires excellent communication skills, multitasking abilities, and a friendly, approachable demeanor. You will play a key role in providing administrative support to ensure the smooth day-to-day operations of the Sales and Operations team, with a strong focus on delivering prompt and efficient customer responses.
To succeed in this role, you must possess exceptional organizational and communication skills, the ability to manage multiple priorities and deadlines, and a customer-focused, proactive attitude. The position involves overseeing a variety of sales administration functions and requires the flexibility to adapt to shifting customer priorities. Strong administrative, clerical, record-keeping, and computer skills are essential, as well as the ability to handle and protect sensitive company information.
Key responsibilities include assisting the Sales team with administrative tasks and customer support, as well as collaborating regularly with Senior Management, Regional Managers, Sales Team Members, Store Managers, and external vendors to contribute to the overall success of the business.
About PSE Group:
PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company.
Requirements
Sales Responsibilities:
- File hard copies of customer information
- Verify software support invoices
- Process travel and expense reports
- Coordinate donations
- Request warranty repaint credits
- Assist with planning and supporting annual sales meetings as needed
- Manage and coordinate the Learning Center calendar, attendee lists, promotions, distribution, and catering requirements
- Organize office events
- Occasional involvement in Sales and Operations events
- Process check requests for upfront customer investments
- Process salesperson statements
- Manage the sports ticket program
- Print and send monthly promotions to field sales and store teams
- Perform additional responsibilities and special projects as needed
Operation Responsibilities:
- Providing a warm reception to visitors
- Monitoring of the company email box
- Manage office supply inventory and coordinate servicing of office equipment
- Assist in coordinating office building maintenance, including HVAC, plumbing, electrical systems, cleaning services, and landscaping
- Ensure the lunch room and Learning Center remains clean and well-stocked
- Design and create store signage and communications for holidays, special events, and other announcements
- Oversee the office recycling program.
- Coordinate UPS and FedEx shipments.
- Organize monthly birthday celebrations and acknowledgments.
Vehicle Compliance:
- Oversee fleet vehicle registrations, toll passes, and fuel card management.
- Coordinate proof of insurance for fleet vehicles.
- Support the fleet management workflow by assisting with ticket processing and tracking through KPA.
- Monitor tolls and citations
Education and Experience:
- Fluent in English is required (proficiency in Spanish is a valuable asset)
- A high school diploma or GED is required. Associate degree preferred.
- 2-5 years of experience in administrative or receptionist roles
- Experience in customer service or office management is a plus
Job Requirements
- Communication Skills: Strong written and verbal communication skills are essential. You'll need to interact with clients, visitors, and staff professionally and clearly.
- Organizational Skills: Ability to multitask, prioritize tasks, and keep the office running smoothly, managing appointments, schedules, and office supplies.
- Customer Service: Providing excellent service to visitors, clients, and callers, with a friendly and professional demeanor.
- Technology Proficiency: Familiarity with office software such as Microsoft Office Suite (Word, Excel, Outlook), and office equipment (multi-line phone systems, fax machines, printers, etc.).
- Learn and apply the use of the company's Comcept system
- Time Management: Ability to manage time effectively, handling multiple tasks and responsibilities efficiently.
- Problem-Solving: Ability to handle various situations or issues that arise with professionalism and good judgment.
- Attention to Detail: Ensuring that all information is accurate and tasks are completed without error.
- Professional Appearance and Demeanor: Since receptionists are often the first point of contact, it's important to maintain a professional and approachable appearance.
- Adaptability: Ability to handle changing priorities and adapt to new tasks or work environments