JOB PURPOSE: Reporting to the Director of Sales, General Manager, Marketing/Regional General Manager and Ownership, you will be responsible for providing sales and administrative support to the Sales team to ensure the smooth operation of the department.
ESSENTIAL JOB FUNCTIONS: - Coordinating sales calls and client appointments
- Solicit new and existing accounts to meet and exceed revenue targets through outside sales calls, on-site visits and sales tours, and networking in the local community
- Preparing quotes and contracts for clients
- Travel within the local area to develop customer accounts and drive business into the specific hotel/cluster, increase market/customer share in all revenue streams
- Coordinating site inspections as required
- Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan
- Maintaining hotel and Sales & Marketing databases
- Conducting research and competitive analysis to compile reports
- Assisting with Sales & Marketing projects
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Work collaboratively with all departments to ensure proper group arrival, stay, and exit
- Point of contact for non-direct calls into the executive office/sales. Direct calls and emails for leads to the appropriate sales and catering managers
- Attends property Staff meetings, and other property specific meetings as requested by the General Manager/Director of Sales/Management
- Management and upkeep of BEOs
- Perform any other duties as and when assigned by management
- Must be able to travel
QUALIFICATIONS & SKILLS: Essential: - High School Graduate or equivalent work-related experience.
- 3-year experience in similar position, preferably in the hospitality environment.
- A proven performer in a fast paced, high volume and challenging role
- Professional communication and interpersonal skills
- Exceptional organizational and time management skills to achieve tight deadlines
- Meticulous attention to details with administration and data entry is essential
- Proficiency with CRM systems and Microsoft Office programs, particularly Outlook, Word and Excel
- Previous experience in a similar role within a hospitality office environment is preferred
- Knowledge of Lightspeed, Opera, Fosse, Merlin, Delphi or STS catering and sales systems is preferred.
- Exceptional grooming and personal branding
- Display a competent level of computer literacy.
- Must possess initiative, excellent guest service and decision making skills.
- Ability to type at least 40 words per minute.
- Ability to compute basic mathematical calculations.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to work well under pressure coordinating multiple requests at any given time.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Flexibility in schedule.
- Ability to schedule various services for individuals.
- Ability to perform job functions with minimal supervision.
- Ability to relay instructions and ask for help.