About UGG
At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and each other by sharing our passion and love for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Summary
Our Sales Leads with Keys are critical to the success of our stores. As a Sales Lead with Keys, your role is to create the best possible customer experience. You stay current on all products, promotions, and marketing initiatives to engage with customers and respond to their needs. You also communicate the UGG brand's sustainability initiatives and social and ethical commitments while sharing your passion for our products. As a Sales Lead with Keys, you work as part of a dynamic team to achieve business goals.
Description
As an UGG Sales Lead with Keys, you create personalized shopping experiences that foster brand loyalty. You model our Service Training Program, greet customers promptly and courteously, and ensure all questions are answered before they leave. You provide exceptional service from start to finish, including explaining our return policy. You maintain a positive attitude, promote the store and brand image, and adhere to dress code standards. You are available to assist all customers, including those calling by phone.
Your responsibilities extend beyond sales: operating cash registers, handling money accurately, checking inventory daily, stocking products, and merchandising according to Visual Merchandising standards. You maintain a clean and organized back-stock and employee break areas, practice safety, and respond to theft appropriately. You promote a positive work environment by recognizing team members' performance and maintaining respect among colleagues.
Core Competencies
- Ensure the highest level of customer service, as outlined in our Service Training Program
- Prioritize brand and product knowledge, sharing it during customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Empower team members through communication and recognition
- Work collaboratively to achieve goals
- Multi-task in a fast-paced environment
- Maintain knowledge of current trends and styles
- Respond professionally to problem situations
- Think critically and adapt quickly to challenges
Key Qualifications
- Two years of retail store experience preferred
- High School Diploma
- Excellent verbal and written communication skills
- Highly motivated, a team player, and a self-starter
- Strong team-building skills
- Ability to multi-task in a fast-paced environment
Additional Requirements
- Flexible schedule and hours to meet business needs
- Physical ability to stand for extended periods
- Proficiency in Microsoft Office applications
- Valid driver's license
Joining UGG means becoming part of a community that values individuality, passion, and success. We offer competitive pay, discounts, perks, global contests, and opportunities for growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other factors protected by law.
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