A luxurious translation of a road trip pit stop, El Capitan Hotel is a boutique hotel in downtown Merced, California. On the road to Yosemite, the hotel features 114 guest rooms, a historic theater, and four distinct dining experiences, all reflective of the surrounding Central Valley community.
What you'll do:- Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
- Coordinate all groups and events booked by the sales teams, not limited to, rooming lists, cut-off dates, group and event resumes, billing, and final audits
- Prepare group and event resumes, BEO packets, billing, and other documents in an accurate and timely manner
- Assist with reservations, billing, and special requests for group blocks and events
- Maintain detailed and meticulously organized account files, system profiles, and accurate system data
- Screen and qualify all telephone leads and sources to the correct appropriate Sales Manager
- Participate in the Hotel's weekly Resume and BEO meetings to review group business and upcoming events with the operations team
- Assist in the development and implementation of special projects as assigned
- Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all needs are met
Who you are:- You believe in hospitality, deeply and passionately.
- You know how important relationships are and you find joy in growing and maintaining new ones.
- You use your time wisely and are an expert in prioritizing and multi-tasking.
- You're creative, take initiative, and are willing to find solutions.
- You have strong computer skills and the ability to pick up on software programs quickly.
- You're thorough, have excellent communication, and pay close attention to detail.
- You have a strong work ethic and can work both autonomously and with a team.
- A plus: Previous group and event coordinating experience preferred
- A must: Bachelor's degree from an accredited four-year college or university; or an equivalent combination of education and experience. A degree in hospitality, tourism, or hotel management is preferred
- A must: You like to have fun & be nice.
BENEFITS We are proud to offer competitive wages and the following benefits for full-time employees:
- Up to 3 weeks paid time off annually
- 50% off discount at most New Waterloo restaurants
- Health, vision + dental benefits
- 401K matching
- Paid holidays
- Volunteer pay
- Tuition reimbursement
- Referral bonuses
- Discounts at our shops, hotels + local partnerships
ABOUT NEW WATERLOO New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.