Impulsum's Sales & Customer Support Representatives, act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process. The best Sales & Customer Support representatives are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Sales & Customer Support Representatives can put themselves in their customer's shoes and advocate for them when necessary.
Sales & Customer Support Representative Responsibilities:
- Provide customer support to new and existing customer accounts
- Identify and assess customers' needs to achieve satisfaction and ensure long-term customer retention
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Deliver quality product presentations and answer questions with honesty and transparency
- Meet personal and customer service sales metrics and evaluate performance on a weekly basis
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
- Keep records of customer interactions and transactions in accordance with the company confidentiality mandates