Job Description:
NuTrail is seeking a highly motivated Customer Service Coordinator to support our Sales Customer Operations team. This person will oversee customer service activity to make sure our clients are well taken care of by delivering timely and accurate processing of order transactions and being a liaison with other teams to complete all tasks on time.
The candidate must be an extremely organized self-starter that thrives in a fast-paced work environment.
Main Responsibilities:
- Manage customer orders from time of receiptto delivery.
- Enter and process customer orders using Fishbowl software and EDI platforms ensuring items, pricing, promotions, and terms are accurate.
- Send order confirmation to customers and request any order revisionsas needed.
- Coordinate shipments and logistics with multiple 3PL warehouse locations.
- Monitor warehouse inventory levels and communicate and work to resolve any issues with the operations team.
- Monitor timely deliveryto customers and resolve shipmentdelays as needed.
- Submit invoices through various customer portals ensuring accuracy in both NuTrail, customer and shipment documentation.
- Maintain relationships with new and existing customers and 3PLs.
- Assist with monthlycustomer scorecard audits.
- Utilize Fishbowland 3PL reports to monitororder and invoiceaccuracy, on-time shipment, and inventory levels.
- Miscellaneous accounting, sales, and supplychain responsibilities as needed.
Qualifications / Requirements:
- Minimum 2 yearsof experience in a related field.
- An undergraduate degreein business is desired.
- Excellent Microsoft Office skills and proficient Excel skills are necessary.
- Ability to learn Fishbowl and SPS Commerce software.
- Results oriented, resourceful, self-motivated, and independent, with the abilityto manage multiple deliverables concurrently.
- Strong analytical, verbaland written communication skills.
- Detail oriented and experienced in follow-through and completion of projects.
- Strong time-management skills and abilityto adhere to month-end closetimelines.
NuTrail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless to race, color, sexual orientation, etc.
Our company offers:
- Competitive Salary
- Health Insurance Benefits(Health, Dental, Vision, Life, AD&D)
- 401K
- PTO
- Sick Time
- Holiday