The Sales Coordinator is responsible for supporting the sales team and coordinating sales-related activities for the sales areas. The Sales Coordinator plays a critical role in contributing to achieving company sales targets by providing sales administrative support to include submitting quotes, tracking orders and deliveries, entering and updating contracted pricing, providing timely research/resolution to customer issues and requests for information.
In particular, you will:
- Initiates daily communication with both Account Managers & the Branch Manager regarding quotes, order status, deliveries, back orders and issues pending.
- Completes customer follow up on quotes, inquiries, order status (expedite orders), deliveries and issues resolved.
- Works with Branch Manager to stock appropriate product levels as requested by Account Managers.
- Submits and updates contract pricing, obtain approvals as needed.
- Assists accounts receivable with problem invoices, researching and gathering supporting documentation and submitting corrections as required.
- Identifies urgent orders and reports to necessary departments.
- Participates in sales to potentially new customers and obtaining leads for Account Managers. Educates customers about Airgas's value proposition, product offerings and new product developments.
- Orders and distributes sales and marketing related information.
- Accurately completes all sales daily, weekly, monthly paperwork on a timely basis.
- Other duties as may be assigned.
Required Qualifications And Competencies
- High School Diploma/GED required.
- Associate's degree preferred
- Two years of prior customer service experience.
- Prior SAP experience a plus.
- Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
- Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.
- Demonstrated ability to effectively manage multiple projects and stakeholders as well as a high attention to detail.
- Strong demonstrated proficiency in Google suite applications and Microsoft Office (Word, Excel).
- Employee is regularly required to stand, walk, and sit; use hands and fingers to handle or feel; reach with hands and arms. Stooping, kneeling, crouching, climbing or reaching may also be required on a regular frequency.
- Employee is frequently required to talk and/or hear.
- Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
- Requires frequent use of a computer and telephone.
- Occasionally may be required to move up to 60 pounds or more with the aid of material handling equipment.
- While performing the duties of this job, the employee is occasionally exposed to moving office/production machine parts.
- Strong organizational and problem-solving skills with the ability to support multiple people within a department while soliciting support from other areas of the organization.
- Ability to deal with difficult situations in a diplomatic and professional manner.