Hybrid work schedule. Working onsite at the Corporate Headquarters in Reading, PA - Tuesday, Wednesday, and Thursday. Monday and Friday will be remote. EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.
Job Purpose We are seeking a highly organized, detail-oriented Sales Coordinator to support our sales and customer service teams in achieving targets and enhancing customer satisfaction. The Sales Coordinator will play a key role in managing customer orders, preparing documentation, coordinating with different departments and provide administrative support to ensure smooth sales operations. This role will serve as a primary point of contact for customers, answering inquiries and providing order updates.
Essential Duties and Responsibilities - Sales order management.
- Enter sales orders as quotes, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
- After shipment communication with the customer.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel) and familiarity with CRM, Salesforce, is a plus.
- Ability to multi-task and work in a face-paced environment.
- High level of accuracy.
- Team player with a proactive approach to work.
- Data Entry.
- Assist in resolution of order related issues.
- Coordinate service and installation for products, handle freight damage, process product returns, credits, and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
- Follow ISO procedures, document control, and provide general administrative support.
- Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI's may be affected.
- Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
- All other duties as assigned.
No supervisory responsibilities for this role.
Qualifications Minimum Qualifications - High school Diploma or equivalent
- 2-4 years' experience in customer service
- Must be proficient in Microsoft Office
Preferred Qualifications - Bachelor's Degree in business or related field
- Salesforce, SAP or BAAN experience
General Job Requirements - This position will work in an office setting, expect minimal physical demands.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
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