Sales Coordinator

Essential Functions

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy, verify rate and departure date, confirm and modify information required to complete the registration process per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
• Adhere to policies regarding handling of employee's cash bank.
• Reconcile all charges and cash received during shift.
• Promote Rewards Program to guests.
• Process mail, messages, faxes and packages.
• Be prepared for each daily activity and review any variations with management and staff.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Ensure work area cleanliness is maintained at all times.
• Build group blocks in Opera for Our Sales manager.
• Manage and accurately maintain group rooming lists in the hotel's reservation system
• Serve as the primary point of contact for group leaders, tour operators, and DMCs (Destination Management Companies).
• Coordinate all details related to bus tour arrivals and departures, including check-in logistics, luggage handling, and welcome materials.
• Communicate room types, rate agreements, and cutoff dates with both internal teams and external clients.
• Maintain organized records of group blocks, room pick-up reports, and billing instructions.
• Assist sales or revenue management teams with forecasting group pickup and attrition.
• Support post-stay billing accuracy and assist in resolving discrepancies related to group charges.
• Maintains clear communication with clients.
• Reply backs to any question from any contract groups or events.
• Create and schedule calendar invites for the F&B staff to prepare for upcoming events.
• On-site event oversight is a core component of this position.
• Gathering feedback and evaluating events' success.
• Attend weekly meetings with GM, Sales manager and AGM.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Strong communication, follow-up, and organizational skills are essential.
• Must have the ability to push, pull bend, squat and lift on a regular basis.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team.
• Must be able to understand guest's service needs.
• Maintain confidentiality of guest information and pertinent hotel data.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence required

Experience: Minimum 1 years' experience in a similar role; preferred experience as a Front Desk Agent

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests.
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation.
• Ability to bend and twist, push, and pull, stoop, and kneel.
• Ascend and descend a ladder.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: .

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.