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- JOB SUMMARY/PURPOSE
- Provides comprehensive services and supports our broker distribution network across all product lines, with a strong focus on Medicare Advantage. Performs diverse coordinating functions and problem solves to improve effectiveness. Manages the broker/agency appointment process. Assists with commercial group enrollment and responds to broker inquiries regarding enrollments, commissions, and member issues. Compiles and updates literature/collateral materials, rates and benefits, prioritizing the needs of brokers. Develops and maintains productive relationships with brokers, including commercial group association partnerships. Responds promptly to broker needs and resolves issues efficiently. Fosters internal relationships to enable cross-functional collaboration in resolving member, broker, or commercial group concerns. Supports assigned client needs by maintaining professional working relationships and ensuring contract compliance. Facilitates on-going service needs by interfacing with internal and external customers, vendors, and Samaritan Health Plans' functional areas to meet customer requirements.
- Strong problem-solving and coordinating skills, excellent communication and relationship-building abilities, and the ability to manage multiple tasks and prioritize effectively are essential. Knowledge of Medicare Advantage and commercial group products is a plus.
- DEPARTMENT DESCRIPTION
- Samaritan Health Plans (SHP) operates a portfolio of health plan products under several different legal structures: InterCommunity Health Plans, Inc. (IHN) is designated as a regional Coordinated Care Organization (CCO) for Medicaid beneficiaries; Samaritan Health Plans, Inc. offers Medicare Advantage, Commercial Large Group, and Commercial Large Group PPO and EPO plans; SHP is also the third-party administrator for Samaritan Health Services' self-funded employee health benefit plan. As part of an Integrated Delivery System, Samaritan Health Plans is strategically and operationally aligned with Samaritan Health Services' mission of Building Healthier Communities Together.
- EXPERIENCE/EDUCATION/QUALIFICATIONS
- Associate's degree or equivalent directly related experience required.
- Three (3) years experience in sales/marketing, computer systems, professional customer service or the health benefits industry required.
- Active Oregon Health Insurance License required within three (3) months of hire.
- Experience in the following preferred:
- Conducting analysis of products, services/processes, computer support, administrative support and customer support activities.
- Health Insurance sales or service setting.
- Supporting users in a CRM environment.
- Microsoft Office, including Word, Excel and PowerPoint.
- KNOWLEDGE/SKILLS/ABILITIES
- Effective written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand concepts, rules and procedures. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.
- Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
- PHYSICAL DEMANDS
- Rarely
(1 - 10% of the time)
Occasionally
(11 - 33% of the time)
Frequently
(34 - 66% of the time)
Continually
(67 - 100% of the time)
CLIMB - STAIRS
LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
CARRY 1-handed, 0 - 20 pounds
BEND FORWARD at waist
KNEEL (on knees)
STAND
WALK - LEVEL SURFACE
ROTATE TRUNK Standing
REACH - Upward
PUSH (0 - 20 pounds force)
PULL (0 - 20 pounds force)
SIT
CARRY 2-handed, 0 - 20 pounds
ROTATE TRUNK Sitting
REACH - Forward
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
PINCH Fingers
GRASP Hand/Fist
Date Posted: 31 March 2025
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