Join the team redefining luxury hospitality in Atlanta. Join FORTH.
You know that feeling? When you walk into a hotel or a restaurant and everything-and everyone-just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?
We create that feeling, with passionate people like you.
FORTH is thrilled to announce a variety of opportunities at our brand-new property opening summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.
We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.
If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.
The Coordinator will work closely with the General Manager and Director of Sales, and will have the opportunity to get Full-Time hours working with our Front Office Management Team to continue efforts to deliver outstanding guest service and financial profitability. You will be responsible for establishing a strong tie with our customers and working very closely with the customer in setting up their group details, as well as any banquet/catering functions. You will also play a vital role in creating an Excellent and memorable stay for our guests. Your responsibilities include warmly welcoming, guests, providing exceptional service in person or over the phone, and ensuring smooth check-in and check-out processes.
Essential Functions
- Answer incoming calls and direct or handle appropriate requests.
- Answer calls and/or contact clients to follow up on specific information (room list, billing information, etc.). Follow through with reservations, front desk, and accounting accordingly.
- Secure rooming lists, direct bill applications, tax exempt forms, VIP names, VIP amenities, and complimentary rooms in a timely manner for all incoming groups.
- Effectively complete all group resume documents for processing and distribution to all appropriate departments
- Continually update and detail already definite bookings and existing accounts within the allotted time period (3 weeks) for distribution to all appropriate departments.
- Conduct hotel tours when needed or appropriate.
Requirements
- Bachelor's degree from a four-year college or university; or equivalent combination of education and experience preferred
- One to two years in related experience and/or training.
- Microsoft Office proficient - Word & Excel
- Basic reading, writing, and math skills
- Regularly required to talk, hear and interact with guests
- Frequently required to stand and use hands to finger, handle, or feel objects, tools, or controls
- Occasionally required to walk, sit, and reach with hands and arms
- Frequently required to lift and/or move up to 10 pounds, and stand for long periods of time.
- May be required to work nights, weekends, and/or holidays