Sales Associate

Sales Associate

The Sales Associate assists customers in finding and purchasing the required merchandise in a retail environment while encouraging customers to purchase products.

Duties and Responsibilities

Essential Functions:

• Greet customers and ascertain what each customer wants or needs.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Zone Merchandise.
• Perform price/product look-ups.
• Operate cash register and maintain knowledge of cashier procedures.
  • Open and close cash registers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Maintain neatness of storefront for presentation.

Responsibilities:

• Required to learn company policies and procedures.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• Housekeeping duties.
• Unload merchandise from the truck.
• Duties may change and associates may be required to perform other duties as assigned.
• Responsible for top-notch customer service while maintaining a pleasant working environment.
• Answer telephone.
• Ability to pass a background check via the State of California and a drug test

Qualifications:

• Experience - Entry level, but retail/customer service-related experience preferred.
• Education - High school diploma or GED
• Complexity of duties - Maintaining a high level of customer service while also being able to handle any complications or conflicts professionally.
• Supervision received - Direct oversight from Retail Store Manager.
• Supervision exercised - Indirectly responsible when instructed by Retail Store Manager on task/s that are to be accomplished.
• Working conditions - Storefront environment.
• Mental and physical demands - Ability to maintain a pleasant demeanor even when unfairly treated by customers, sitting, standing, lifting to 50 lbs., reaching, communication skills, and motor coordination skills (coordination of eyes, hands, and feet).