Sales Assoc

Position Summary

The Sales Associate is a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position enhances the experience of our customers and drives profitable sales by providing product expertise and advanced selling skills. Sales Associates also assist in ensuring that both store and visual brand standards are being met.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

Responsible for achieving both individual and store sales goals

Greet customers promptly always putting customers' needs first; re-engage appropriately

Work with store team at company sponsored outreach events

Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions: These can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities

Provide highest degree of customer service including; courteously and conversationally greeting customers, adjusting individual customer attention based on store traffic, and suggesting solutions based on customer interests and needs

Create and maintain clientele books

Stay current on all training material that will enhance associate's product knowledge

Assist with floor sets

Maintain excellent and brand appropriate visual / brand standards

Ensure floor is constantly being replenished and re-merchandised as needed

Maintain knowledge of Lands' End Web site navigation and leverages this option for customer solutions when the product is not available in the store

Process customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance with authorized procedures

Assist in maintaining operational excellence both on the floor and in the back room including product processing and replenishment, setting promotions, executing markdowns, ensuring store cleanliness, and backroom and cash wrap organization

Must follow all safe work practices, escalate unsafe conditions and report incidents.

Essential Skills

High school diploma or General Educational Development (GED) required

Previous experience in retail strongly preferred

Skilled in Web site navigation

Ability to follow written and verbal instruction and meet deadlines

Excellent customer service and communication skills, written and verbal

Passionate for fashion and the Lands' End brand

Proven selling skills with strong emphasis on building a strong client base

Strong styling, wardrobing abilities

Availability and flexibility to work varied hours to support the needs of the business

Ability to adhere to Lands' End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).

Essential Physical Requirements

Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom

Hang/fold merchandise

Ladder climbing

Operate POS register and computer

Lift and carry up to 40 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)