Title: Sales Assistant
Location: Los Angeles
Reports to: Sr. Director of Retail
Employment Type: Full-time
FLSA Status: Non-Exempt
Pay Range: $27-31/hour
OUR MISSION
Nickey Kehoe is committed to building a category-defining and enduring company and culture. We believe in creating a sanctuary from chaos by creating spaces that are grounding and beautiful.
OUR VALUES
We believe in the necessity and value of a diverse and inclusive work environment, where employees are celebrated for their unique perspectives and our differences are seen as an opportunity to learn and grow.
We aspire to build a team of long-tenured, successful employees who love what they do. They work hard, are passionate about the company and their role, are enthusiastic collaborators with teammates, have high personal standards for excellence, and accomplish important work.
POSITION SUMMARY
As a Sales Associate at Nickey Kehoe, you will greet and assist clients with a strong focus on delivering an exceptional hospitality experience in line with the Nickey Kehoe mission. You will encourage client engagement with our merchandise by offering outstanding customer service, always sharing the stories behind our makers and artists, as well as providing insights into our NK Collection.
In addition, you will quickly respond to client inquiries via email and support the sales process using our POS system. You will also assist with order processing and tracking as required. The Sales Associate is service-oriented, adaptable, courteous, and conscientious in their work, providing a seamless and enjoyable shopping experience for our customers.
DUTIES INCLUDE:
- Support managers and sales associates/coverage of sales floor
- Assist with sales/customer interaction
- Restock merchandise as necessary
- Help with packaging/gift wrapping of customer purchases
- Organization of back stock
- Replenish packaging supplies
- General showroom maintenance
- Packaging, logging and receiving customer memos and product for photoshoots
- Work closely with back of house to ensure stock is organized and showroom is fully stocked
- Create sample boxes
- Organize, label and ship fabric, finish and wallpaper samples
- Enter customer sample orders into Storis
- Assist Trade and Web clients with in-store pick ups
- Provide measurements and information to Trade team (LA/NY)
- Assist with general email inquiries
- Other duties as required by your manager.
QUALIFICATIONS & KEY ATTRIBUTES:
- High end customer service experience
- Excellent communication skills both verbal and written
- Graceful under pressure
- Amazing ability to multitask and prioritize
- Helpful energy and highly self-motivated
- Flexibility to maneuver through various departments
- Familiarity with PC platforms and strong basic computer skills
- Comfortable with dynamic environments and assisting in visual merchandising, packaging / handling product and activity-based services
As an Equal Opportunity Employer, it is our highest priority that no employee or applicant is discriminated against on the basis of race, color, gender, national origin, sexual orientation, gender identity or expression, citizenship, veteran status or any other characteristics protected by law.
Upon request and consistent with applicable laws, Nickey Kehoe will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.