Benefits: - Competitive salary
- Opportunity for advancement
- Training & development
- Free uniforms
Perks and Benefits: - Direct career growth path to Management positions (Ass. Manager) and additional options
- Competitive hourly base pay, plus sales commission opportunities ( Note: salary range listed does not include commission)
- Merit-based pay increases
- Complimentary service membership
About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on educating dog parents and selling memberships, while providing exceptional service to every customer.
This position requires: - Sales experience and confidence (membership sales are highly valued.)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness.
- Reliable transportation
- Willingness to work in a smoke-free environment
Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We are looking for a motivated team member who wants to advance their career through our training path to become part of our Scenthound leadership team.
Tasks: - Drive membership sales through health and wellness education
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
- Drive retail sales and add-ons services as recommended
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities: - Confidence in selling services and products
- Ability to connect with customers (both canine and human.) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Compensation: $16.00 - $18.00 per hour