Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a network of over 20,000 linguists worldwide.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
We are seeking a detail-oriented and highly organized Sales Administrator to join our Legal Transcription Administration team in London. The ideal candidate will play a crucial role in supporting the Transcription department by managing administrative tasks, ensuring smooth communication with clients, and contributing to the overall efficiency of sales operations. This position requires excellent time management and communication skills, along with a proactive approach to problem-solving.
This role is within Acolad's Legal Transcription Administration team and supports day-to-day sales administration in conjunction with two senior team members. The role is computer-centric and office-based, so candidates must live within a commutable distance of our London office (SE1).
Main Responsibilities
- Data entry: uploading hard-copy and digital court audio and other data to internal systems.
- Monitoring a shared inbox to handle transcription and routine client inquiries via email.
- Quoting and processing high volumes of transcription requests and invoices using internal ERP system.
- Communicating proactively with team members and the wider team to ensure full coverage of responsibilities.
- Answering and responding to telephone inquiries from clients.
- Managing workload efficiently to meet strict deadlines.
Requirements:
- Proficient in English with excellent written and verbal communication skills.
- Excellent attention to detail, efficiency, and responsiveness.
- Computer literacy and quick typing speed; Microsoft Excel skills are essential.
- Confident and professional telephone and email manner.
- Experience in data entry and database management.
- Strong analytical and reporting skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent time management and organizational skills.
- Self-disciplined, enthusiastic, high energy, and results-oriented.
- Flexible workplace environment.
- Experience in multicultural and international environments.
SALARY: £25,000-27,000 per year.
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all forms enrich the workplace. We welcome applications from all qualified candidates, regardless of background, and are an equal opportunity employer.