Hybrid Position (must live within 30 minutes of a CNW office, see locations at )
Rate of Pay: $22-$26 per hour
About Us Copiers Northwest is a premier, nationally recognized provider of office technology products and services. CNW helps manage change, streamline workflow, and control document-related expenses by providing programs that go beyond copiers. As a locally owned independent company, CNW has the flexibility to customize acquisition and service programs, tailored to boost efficiency and meet the diverse needs of customers.
Summary The ITT coordinator position is an administrative hub communicating with sales, internal departments and partner copier dealers to A) support Copiers Northwest clients with locations outside of Pacific NW service area ("Ship Outs") and B) support partner copier dealer's clients with locations within Copiers Northwest service area ("Ship Ins").
Key Responsibilities - Negotiate service contracts with partner dealers for Ship In and Ship Out orders, including delivery, installation fees, and service rates
- Analyze historical contracts, current manufacturer rates, service costs, and contract pricing of CNW Ship Out clients in order to maximize margins
- Acceptance and approval of Ship In contracts and drafting of Ship Out contracts.
- Serve as liaison for Ship In/Out orders, coordinating with dealers, Sales, Order Processing, and other departments
- Address and resolve delivery/installation issues for Ship In/Out orders with urgency
- Manage and communicate delivery and installation issues when they arise with a sense of urgency for Ship In and Ship Out orders and assist in identifying solutions.
- Coordinate cross-country equipment moves for Copiers Northwest clients with Sales and internal teams
- Maintain ERP database with dealer contact details, contract types, and rates for Ship Out equipment
- Review and approve Ship In service contracts and input customer/equipment data into ERP
The preceding is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties, skills and working conditions required of personnel so classified.
Qualifications - Ability to manage a high volume of email and phone calls, focusing on customer service
- Strong verbal and written communication skills
- High-level critical thinking skills are essential
- Highly organized with ability to meet deadlines and maintain quality under pressure
- Ability to anticipate problems and proactively find solutions
- Adaptable with the ability to manage shifting priorities
- Cultivate positive internal and external relationships
- Exercise discretion with confidential information
- Proficient in Microsoft Office 365, including Outlook, Teams, Word, Excel, and SharePoint.
- Experience working in ERP and CRM software
Benefits Package: - Medical, Dental & Vision Insurance
- 401K with employer match
- Paid vacation + flexible PTO
- Paid time off on company-recognized holidays
- Complimentary life insurance policy
- Employee Assistance program
- FSA & HSA available
Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Monday-Friday 8:00am-5:00pm