Sales Admin Coordinator

Sales Administrative Coordinator

Location: Courtyard Chicago Elmhurst/Oakbrook Area, 370 IL-83, Elmhurst, IL 60126

Due to our continued growth and expansion at our Doubletree by Hilton Lisle, IL, we seek an energetic, service-oriented individual to join our team. This position is to serve the needs of our guests during their stay and their event while providing exceptional customer service. The sales Admin coordinator is expected to be attentive to our guests' needs and maintain a high degree of professionalism. Customer service and hotel experience are a good foundation for this position; however, we are willing to train the right candidate.

Compensation: $17.00 - $19.00 Per Hour

Full time

Available shift: Evening shift, Day shift, Weekend availability, Holidays, Monday to Friday

Job Description:

• Book and Cook" all inquiries within a 21-day window, under 20 guest rooms per night.
• Optimize room rental charges.
• Field numerous inquiries and direct calls to Sales Managers. Provide basic information regarding the hotel.
• Handle rooming lists before the cut-off date and individual reservation requests/changes.
• Add confirmation numbers to housing websites and keep up with changes
• Blocking of group rooms - via clients' request
• Set up all group routing on all groups
• Set up packages in the system for all groups
• Load corporate negotiated rates in the system.
• Monitor group room blocks and pick up. Contact clients about cut-off dates for room blocks. Adds pick-up numbers in Delphi.
• Group Welcome Letter - emailed and given to front desk.
• VIP Requests - work with other departments regarding blocking of the room
• Handle all Wedding Amenities, Sales Amenities, or VIP Amenities
• Create all Group Codes and Booking Links
• Process all Hilton Honor points for all Sales Managers
• Update STR Segmentation on STR Website on a weekly and monthly basis.
• Create Breakfast Coupons
• Create Door Cards and directional signs for groups
• Run Changes - Call for final guarantees and routing of the changes to the BEOs
• Run the Missing BEO report for the upcoming split
• Run split for the upcoming week's events.
• Make reservations for special hotel events such as Breakfast with Santa, Brunch, or NYE Celebration.
• Set up advertising on Event Brite and process reservations that come through Event Brite
• Create promotional materials for sales, such as any special promotions, Breakfast with Santa, NYE Celebration any outside Sales Blitz.
• Comfortable with hotel site inspections and preparing client presentations
• Excellent knowledge of computers, specifically Delphi, Word, Excel, PowerPoint
• Manage existing accounts and follow up with clients to pre-solicitation to capture future business
• Excellent communication skills, both verbal and written.
• Friendly and able to build a rapport with guests to establish a future business.
• Due to the nature of the hospitality industry, you may be required to work varying schedules to reflect the business needs of the hotel, guests or groups based on operational needs.
• Participate in the daily business review meeting, pre-convention meetings, training, and catering sales-related meetings as required.
• Perform any other job-related duties as assigned

Qualifications

• 2+ years of customer service or sales coordination experience required
• Strong written and verbal communication skills
• Highly collaborative mindset and work style with the ability to work cross-functionally with business stakeholders across the organization
• High attention to detail and accuracy
• Cannabis experience is highly preferred.
• Must be able to adapt to an ever-changing, high-volume environment
• Eagerness to continuously learn about new products
• Strong computer skills, specifically Microsoft Office and CRMs
• Highly organized with the ability to maintain records and databases
• Ability to meet deadlines within a fast-paced environment with shifting priorities

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Long-term disability, accident, critical medical supplement insurance.
• Employee complimentary meals.
• Employ hotel room discount
• Holiday pay
• Paid time off