Overview
North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus on three specialist sectors: public services, enterprise & data centres, and defence & justice.
Our people are industrious and inventive. We collaborate closely with clients to understand their needs and challenges, delivering impactful solutions that improve connectivity, simplify management, enhance safety, and increase efficiency.
At North, we are pioneering and fun. We build meaningfully, think bigger, and always strive to advance. Our diverse customer base and range of services make each day different. We prioritize the customer's perspective. Our values include knowing your craft, colleagues, customers, and how to connect. We value connecting people, skills, and technologies in innovative ways.
Responsibilities
Our Life Safety and Security engineering team is central to our business. Multi-skilled across various technologies and products, our engineers have extensive knowledge built over many years. Customer service is a priority, and our engineers take pride in delivering top-quality work.
This role includes mentored training and development, supporting individual growth and future progression.
Key Responsibilities:
- Install, commission, and service a wide range of field equipment including fire and intruder alarm systems, CCTV, access control, audio visual, and public address systems.
- Perform retrofit upgrades and extensions as part of remedial works.
- Deliver high levels of customer service.
- Interpret site plans and survey documentation for installations.
- Respond to reactive call-outs aiming for first-time fixes.
- Provide on-site technical support during reactive and planned visits.
- Complete documentation following company standards.
- Adhere to strict health and safety guidelines.
- Participate in a 24/7 on-call rota.
- Advise customers on latest products and services to enhance efficiency.
Qualifications
Required knowledge, skills, and experience include:
- Experience: Ability to work independently and in teams, strong communication and organizational skills, a full UK driving license, and DBS clearance for public sector work.
- Skills: Good people management, technical expertise, administrative skills, commercial awareness, customer service orientation, and industry knowledge (e.g., Bosch, Hikvision, Gallagher). Proven Gallagher access control skills are preferred.
- Behaviours: Can-do attitude, empathy, supportiveness, and focus on best practices.
North offers a competitive salary, excellent benefits, and progression opportunities. We are committed to diversity and inclusion, and an equal opportunity employer.