RTH Receptionist

We are looking to hire a Receptionist that is responsible for exceptional customer service. As the first point of contact for clients and incoming visitors the ideal candidate will have a professional demeanor and perform well in a fast-paced environment.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Each core function will outline the percentage of time and frequency (daily, weekly, monthly) the task is performed.

Job Functions

% Of Activity

Meet and greet all incoming visitors and clients as they arrive.

Offer refreshments to visitors where appropriate and ensure they are comfortable.

30% Daily

Answer all inquiries from visitors or employees that cross the desk.

Enter all visitor lists received through email and meeting room system and input into building visitor system.

Direct visitors or clients to appropriate contact.

15% Daily

Coordinate with the lobby desk for all firm functions to ensure a smooth visitor entry to the building.

10% Daily

Answer and direct all phone calls, including internal hotlines.

Assist with urgent requests such as guest wireless, mother's room codes, etc.

5% Daily

Send welcome packages including directions to the office and support locations for internal visitors.

5% Daily

Escorts to meeting rooms or host locations. Provide tours where applicable.

5% Daily

Assistance with coat check, luggage, arranging for taxis, etc.

10% Daily

Conduct Audit of Temporary Badges Daily

Enter required data into the tracker for temporary badge distribution. Follow-up on non-returned badges.

10% Daily

Review and adhere to Forrest Solutions and client policies and procedures including outline safety regulations. Note that client policies and processes will generally supersede Forrest Solutions. Forrest Solutions Management will clarify as necessary.

8.5% Daily

Training

1.5% Weekly

Number of training hours

Position Requirements/Experience/ Education:

2-3 years' experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred

Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)

Able to stand for long periods of time

Works well in a fast-paced environment

Good listening and professional demeanor

Must be able to navigate clients of every professional level.

Maintain a high level of professional appearance and demeanor

Competencies:

Client first mentality

Demonstrates accuracy and attention to detail

Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing

Solid decision-making skills within the scope of the position

Ability to meet deadlines and work under pressure

Excellent verbal and written communication skills necessary.

Actively listen and identify both spoken and unspoken needs

Ability to use technology

Prioritizing, flexibility, adaptability

Internal candidates only: The compensation outlined is applicable for candidates that are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate that does not meet the full requirements of the role; the position structure, title, and compensation may be adjusted accordingly.