Room Service/Host

Company Information:

Headquartered in Palm Desert, CA, Daily Grill Concepts is a national restaurant company with 5 restaurants in California and Texas. The Company boasts 2 different, yet complimentary brands, spanning the spectrum from Upscale Casual Daily Grill to the hip and trendy Public School Gastro Pubs.

We are looking for experienced, energetic, and hospitality focused team members to join our team.

Job Responsibilities:

• Delivering food and beverages to hotel guest rooms, ensuring timely and accurate service, and providing excellent customer service

• Taking Orders: Answering phone calls and taking room service orders from guests. Understanding menu items and answering guest questions. Accurately entering orders into the system.

• Order Preparation and Delivery: Preparing trays with food, drinks, and necessary utensils. Ensuring orders are accurate and delivered in a timely manner. Delivering orders to guest rooms, ensuring proper presentation and etiquette.

• Processing of all delivery service orders, such as Uber Eats, DoorDash, etc.

• Greeting guests in a friendly/energized manner immediately upon their entering the restaurant

• Serve as an ambassador of the restaurant, being the first person the guest interacts with

• Managing the flow of the restaurant by planning where reservations will go, managing wait time and wait list, and assessing server skill levels to properly seat guests.

• Positively and kindly communicating possible wait times to guests and properly managing their expectations when/if there is a wait

• Ensure we are fully prepared for the shift with enough clean menus

• Problem solving and following the "LAST" (listen, apologize, solve, thank) mind set to handle guest concerns

• Maintaining a clean front entrance area including cleaning the host stand, wiping the front doors, and performing restroom checks and stocking

• Memorize food and beverage offerings, and execute take-out orders when needed

Job Requirements:

• Must have an open availability including weekends and holidays

• Minimum of 1 year of restaurant experience

• Positive and Professional Attitude

• Strong multi-tasking ability, with the ability to work well under pressure

• Must be at least 18 years old

• Must present a Food Handlers card within 30 days of hire

• Must be able to walk, stand, reach, lift, bend, kneel, stoop, and twist for 4-12 hours/day

• Must be able to push, pull, or lift items weighing up to 50 pounds.

Benefits include:

Flexible scheduling

Tips

On-Demand Pay with Tapcheck

50 % discount on food and non-alcoholic beverages when dining as a guest or ordering to-go in any of our restaurants

Training and the opportunity to grow within the company and beyond

Positive company culture focused on development of our team members

Medical, Dental, Vision for qualifying hours