Job Summary Responsible for supporting all aspects of the patient tray line operations, including but not limited to accurate and prompt delivery of patient meal trays to patient room, stocking supplies used at the patient tray line, and cleaning the patient tray line workstations. Provides patients and families with prompt service and maintains a clean and comfortable environment.
Job Specific Duties - Ensures positive customer experiences by greeting all customers in a warm and professional manner, acting with a customer comes first attitude, connecting with the customer, and providing service recovery when needed.
- Verbally verifies patient identify using meal tray ticket to ensure tray is delivered to the correct patient, ensuring patient safety and satisfaction.
- Assembles tray according to service ticket, appropriate portion sizes and compliance to diet order/restrictions/preferences. Delivers patient trays within 60 minutes to all nursing units, and any assigned area.
- Prepares diabetic and eating disorder meals as prescribed by dietitians.
- Follows established standards for stocking, restocking rotating, and storing food and food related supplies (e.g. juices, yogurts, breads, and muffins). Adheres to First In First Out method (FIFO).
- Follows departmental and organizational policies and procedures, including those for safety and security, to ensure the safety for all during each shift.
- Maintains a calm demeanor during periods of high volume or unusual events to keep patient tray line and kitchen space operating to standard and to set a positive example for co-workers and customers.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations, including but not limited to adhering to hand hygiene protocols, washing/sanitizing patient food carts, temperature audits and documentation. Notifies Lead, Supervisor, or Manager if items/equipment are out of temperature.
- Maintains the work area in a clean and organized condition at all times.
- Performs quality assurance on trays by checking temperature, portions, presentation, and documents per standards.
- Supplies nursing units with nourishments and supplies (e.g., cups, lids, sugar, juices, popsicles) to be stored as needed in the kitchenette area.
- Covers all position while supporting coworkers breaks.
- Reports all customer complaints, potential hazards, employee accidents, and operational inconsistencies. to leader on duty.