Robotics Deployment Engineer Vecna Robotics is an intelligent flexible material handling automation company that keeps goods moving. With award-winning technology engineered for uninterrupted work between autonomous mobile robots, labor, and systems, we make business go. As a company, we are driven by the same collective vision: an uninterrupted and highly efficient global supply chain where robots do the dirty work and people do the human work.
Vecna Robotics seeks a Robotics Deployment Engineer to lead onsite deployment operations and serve as an onsite presence from the start of deployment until the system is operating in production. The Deployment Engineer is a customer-facing role that requires in-depth knowledge of mechanical- and software-based diagnostic tools and excellent communication skills. The ideal candidate is excited about automation, is highly motivated, and detail oriented. This role requires extensive travel - between 75 - 100%.
Reporting to the Deployment Engineering Manager, this is a full-time, salaried role based in Waltham, MA. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
In this role, the Deployment Engineer will: - Be responsible for successful configuration of our autonomous robots at customer sites, from robot mapping and navigation to fleet traffic management, to customer training.
- Design and conduct thorough test plans for customer-specific use-cases.
- Perform on-site hardware, software, and networking set-up of autonomous robots and systems. Refine customer/site workflows and ensure our systems fit into all customer operational processes.
- Work closely with the customer operations team and technical leads to coordinate deployment solutions, manage customer relationships and priority issues.
- Develop an understanding of a customer's existing operations and workflows and complete a site configuration for our automated solution. Serve as an on-site customer resource.
- Collect data to assess system performance and ensure all system performance expectations are achieved; log all site issues found onsite into the tracking system for teams in engineering, deployment, and support.
- Conduct User Acceptance Testing (UAT) and training with the customer.
- Create documentation for internal teams to support a customer's system after go-live.
- Travel extensively, between 75% and 100%.
What we are looking for: - BS in Engineering, preferably in Industrial Engineering, Systems Engineering, Computer Science or Mechanical Engineering; a degree in Supply Chain Management or other technical degrees considered.
- In-depth knowledge and experience with mechanical and software based diagnostic tools.
- Exceptional attention to detail.
- Experience with using metrics and data analysis to support or drive the right or most beneficial process improvements.
- Demonstrated critical thinking and problem-solving skills.
- Able to thrive in a fast-paced environment with tight timelines and high-energy culture.
- Excellent written and verbal communication skills, with the ability to clearly articulate project information to all stakeholder levels.
- Ability to travel 75%-100% of each month for this role.
- Prior technical automation/robotics experience preferred.
- Experience writing or debugging code.
- The following experience is a plus:
- Linux Operating System
- Working in warehouse settings
We are an equal opportunity employer. We encourage and celebrate diversity.