Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - BBQ is happiness.
The Role:
You will be a key player in supporting our restaurants, inspiring our teams to follow your example as a guest led leader. Working alongside the Area Support team and restaurant management teams, finding ways to innovate and deliver an amazing team and guest experience while embodying the 5 stars in everything you do. You will always be a curious and constant learner, proactively seeking opportunities and welcoming feedback to develop and improve your knowledge, performance and skillset.
Responsibilities &deliverables:
Team
- To be an ambassador for our culture and values, always portraying an authentic positive attitude.
- To be a champion of standards and our culture, always setting the example.
- You will have excellent communication skills; ensuring you aid in the cohesive working relationships of the wider teams.
- Enjoy meeting new people and be confident in your ability to manage a new set of teams daily.
- Be adaptable to facilitate the strengths and weaknesses of all restaurant teams.
- Be open to giving and receiving feedback to and from all the team.
- Have the ability to learn new skills from different managers and to transfer the skills you possess to help other management teams grow stronger.
- To have an authentic relationship with all restaurant team members both FOH and BOH.
Guests
- To act as a role model for the team, ensuring decisions adhere to our focus on true Southern Hospitality- showing a passion for giving a great guest experience.
- Work with the Area team to actively ensure our restaurants are inviting and friendly environments for our guests to visit.
- Regularly review guest feedback (including Yumpingo) to ensure we are constantly improving our service and guest journey- understanding each restaurants own guest focuses and supporting them to improve.
- When on shift you are always looking at ways to elevate and push our service forward to give our guests a better experience.
Restaurant
- You will run great shifts and flex your style to each different restaurant you will be working in.
- You will visit each restaurant regularly, working to the needs of the business, giving feedback and support to the Management & Area Manager.
- To be a par level in restaurants and support in achieving the restaurant and the General Managers specific focuses, this will include restaurants in other areas/ regions of the business.
- To be an invaluable support for our new restaurant openings
- You will understand each restaurants unique team levels and implement your knowledge to support on the control the financials of the business.
- As an Area Roaming Manager, you will strive to have an indepth knowledge of each restaurant unique operational, health and safety and cultural make up.
- You will treat every restaurant as if it were your ownshowing true passion and ownership.
How we will Thank You for being a Hickory's Roaming Manager:
- A generous package of up to £37,000 per year including Tip Jar.
- 25% discount for you and 5 friends at all of our restaurants (including Barlounge & Upstairs at the Grill in Chester). This will increase to 50% discount for loyal service
- Be a part of the No.1 business in the"Top 100 Best Companies to work for in the UK 2022"
- Birthday reward - A meal on us for you and your friends every year
- Superb training & progression opportunities with The Hickory's Academy
- Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
- FREE BBQ / Team food and authentic sodas while on shift
- Christmas Day off work every year
- Paid occasion days off (Wedding Day, Kid's first day at school, Moving into your first house and more.)
- The Red Zone - Our pledge to work life balance
- Up to £500 refer a friend scheme
- Chance to 'give a bit back' by joining our fundraising activities for Cash for Kids
- Wellbeing Champions in each of our restaurants to support you
- 24-hour access to our wellness programme
- Stacks of enrichment opportunities including the possibility of once-in-a-lifetime trips to the Deep South.
So, if all of that sounds amazing to you and you want to come and be a Hickory's Smokehouse RoamingManager, then click 'apply' now.