Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - BBQ is happiness. The Role:
You will be a key player in supporting our restaurants, inspiring our teams to follow your example as a guest-led leader. Working alongside the Area Support team and restaurant management, you will find ways to innovate and deliver an exceptional team and guest experience while embodying the 5 stars in everything you do. You will be a curious and continuous learner, proactively seeking opportunities and welcoming feedback to develop and improve your knowledge, performance, and skillset.
Responsibilities & Deliverables: Team
- Be an ambassador for our culture and values, always portraying an authentic positive attitude.
- Champion standards and our culture, setting a positive example.
- Ensure excellent communication skills to promote cohesive working relationships.
- Enjoy meeting new people and confidently manage new teams daily.
- Be adaptable to leverage the strengths and address the weaknesses of all restaurant teams.
- Be open to giving and receiving feedback with all team members.
- Learn new skills from different managers and transfer your skills to help other management teams grow stronger.
- Develop authentic relationships with all restaurant team members, both FOH and BOH.
Guests
- Act as a role model, ensuring decisions reflect our focus on true Southern Hospitality-showing passion for delivering a great guest experience.
- Work with the Area team to ensure our restaurants are inviting and friendly environments for guests.
- Regularly review guest feedback (including Yumpingo) to continually improve service and guest journey, understanding each restaurant's unique guest focus and supporting improvements.
- Always seek ways to elevate and enhance our service to provide a better guest experience during your shifts.
Restaurant
- Manage great shifts and adapt your style to each restaurant you work in.
- Visit each restaurant regularly, working to meet the business needs, providing feedback and support to the Management & Area Manager.
- Support in achieving restaurant and General Manager focuses, including restaurants in other areas/regions.
- Be a vital support for new restaurant openings.
- Understand each restaurant's unique team levels and apply your knowledge to support financial control.
- Strive to gain in-depth knowledge of each restaurant's operations, health and safety, and cultural makeup.
- Show passion and ownership, treating every restaurant as if it were your own.
Benefits of being a Hickory's Roaming Manager:
- Up to £37,000 per year including Tip Jar.
- 25% discount for you and 5 friends at all our restaurants (including Barlounge & Upstairs at the Grill in Chester), increasing to 50% for loyal service.
- Part of the No.1 business in the "Top 100 Best Companies to work for in the UK 2022".
- Birthday meal for you and friends every year.
- Excellent training & progression opportunities with The Hickory's Academy.
- Workplace qualification opportunities (up to A Level and Degree level equivalent).
- FREE BBQ / Team food and authentic sodas on shift.
- Christmas Day off annually.
- Paid occasion days off (e.g., wedding, child's first day at school, moving house).
- The Red Zone - our pledge to work-life balance.
- Up to £500 referral scheme.
- Opportunities to participate in fundraising activities for Cash for Kids.
- Wellbeing Champions in each restaurant to support you.
- 24-hour access to our wellness programme.
- Enrichment opportunities, including potential trips to the Deep South.
If this sounds exciting and you want to join us as a Hickory's Smokehouse Roaming Manager, click 'apply' now.