Job Title: Risk Analyst
Location: Plano, TX (Hybrid after 4-6 weeks of onsite training)
Pay-rate: $25-29.70/hr.
Duration: 6 months contract
Duties:
- Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
- Understand standard operating procedures and operate within the established guidelines to mitigate risk
- Document processes and procedures and maintain accurate and detailed records of all transactions
- Represent client's brand and provide top-notch service while balancing customer empathy with risk policies
- Collaborate effectively with cross-functional teams to resolve customer-related issues
- Identify areas of improvement and propose changes to optimize processes and technology
- Stay up to date with industry trends and data knowledge to identify new fraud and risk pattern
- Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions to our merchants.
Skills:
- Compliance Skills: (KYC - Know your customer, KYB - Know your business)
- KYC and KYB knowledge: Understand the core purpose of KYC and KYB to verify the identity of customers (individuals) and businesses to prevent fraud, and compliance concerns.
- Due diligence procedures: Knowledge of the steps involved in performing KYC/KYB checks, including gathering customer information, and document verification.
- Identification and verification: Checking the validity of submitted documents (e.g., ID, proof of address, articles of incorporation documents) against the information we have on file. Ensure documents are not expired and complete.
- Data entry: Accurately inputting customer information from various sources (articles of incorporation documents, ID documents, etc.) into databases and systems.
- 2+ years of relevant experience in risk management
- Proficient with G-Suite and other relevant software
- Strong analytical and critical thinking skills with attention to detail
- Proven ability to deescalate customers and effectively handle difficult situations
- Strong organizational skills and the ability to manage multiple tasks
- Ability to work under tight deadlines and prioritize tasks to meet SLAs
- Strong work ethic with high integrity and ethics
- Effective collaboration and teamwork skills
- Strong understanding of customer service and customer empathy
- Willingness to learn and adapt to new technologies and processes.
- Strong customer service skills via inbound phone queues
- Ability to navigate between multiple systems and tools while helping the merchants in the moment.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status