Work schedule: candidate must be open to any shift: M-F 6am-2:30pm EST with 30-minute lunch + some OT on Saturdays, OR possible Tue-Sat shift (Hybrid Opportunity)
Training: 4-6 weeks, onsite each day - hours: 8am-5pm ET daily
We are looking for a talented and experienced Risk Specialist who has a proven ability to work effectively in a fast-paced and dynamic team environment. The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyse complex issues. The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.
Skills
- KYC and KYB knowledge: Understand the core purpose of verifying identity of individuals and businesses to prevent fraud and compliance concerns.
- Due diligence procedures: Knowledge of KYC/KYB checks, including gathering customer info and document verification.
- Identification and verification: Check submitted documents (ID, proof of address, incorporation docs) for validity, expiration, and completeness.
- Data entry: Accurately input customer data from various sources into internal systems.
- Analyze customer information, financial patterns, and transaction data to identify fraud/risk trends.
- Operate within SOPs to mitigate risk.
- Maintain accurate and detailed records of all transactions.
- Represent brand with empathy while adhering to risk policies.
- Collaborate with cross-functional teams to resolve customer issues.
- Identify and suggest improvements in processes and technology.
- Stay current with industry trends to detect emerging fraud/risk patterns.
- Handle 15-20 inbound calls daily, resolving complex risk and fraud concerns.
- Strong customer service skills via inbound phone queues.
- Ability to navigate between multiple tools while assisting merchants live.
Top Skills
- KYC and KYB
- Computer proficiency across multiple applications
- 2+ years of relevant experience in risk management
- Proficient with G-Suite and other relevant software
- Strong organizational and time management abilities
- De-escalation and handling of sensitive customer situations
- Collaboration and communication
- High integrity and ethical standards
- Fast learner, adaptable to new tools and processes